Operations Supervisor, Fulfillment Center - VAR (L3)

Amazon; Abu Dhabi; On-site; AED 156,000 - 223,000; Full time

Job summary

Amazon is seeking an Operations Lead/Supervisor to oversee daily shift activities at one of our Abu Dhabi operational sites. You will be the first point of contact for team members, ensuring adherence to established processes and safety rules while supporting the Shift/Area Manager with daily operations.

The role is hands-on and requires coordinating with cross-functional teams to optimize performance, resolve issues, and drive improvements.

Qualifications

• 1+ years of Microsoft Office products and applications experience.
• High school diploma or equivalent.
• Ability to work a flexible schedule including weekends, nights, and holidays.
• Ability to lift up to 49 pounds and stand/walk for long shifts.

Responsibilities

• Measure and monitor workflows, track onsite performance and provide shift information to frontline management.
• Support and train employees to deliver service and supervise their daily tasks.
• Support the Shift/Area Manager with projects to improve processes and safety.
• Work with other departments to resolve issues and address key performance needs.
• Use data analysis to identify ways to improve safety, quality and productivity.

Skills

MS Office

Data analysis

Education

High school diploma or equivalent

Job description

Job Description :

Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.

You'll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands-on role, which will give you experience in using the tools and systems that make our operations successful.

Key job responsibilities

• Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts
• Support and train employees to deliver great service and supervise them in their daily tasks
• Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement
• Work with other departments to find solutions to address common issues or support needs in areas of key performance
• Use data analysis to identify ways to optimise safety, quality and productivity

A day in the life

As an Operations Lead/Supervisor, you'll be based in one of our operational sites. You'll support your Shift/Area Manager to carry out the plan for the shift. That will involve helping with pre-shift meetings with your team and monitoring procedures to make sure everyone is following safety rules, quality processes, and the priority plan for the day.

You'll escape any issues you spot to your manager, but sometimes you'll be the most senior person on shift and will give people the direction they need to complete their tasks.

BASIC QUALIFICATIONS

• - 1+ years of Microsoft Office products and applications experience
• - 1+ years of Microsoft Office (Word, Excel, and Outlook) experience
• - high school diploma or equivalent
• - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• - Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach

PREFERRED QUALIFICATIONS

• - Knowledge of Lean, Kaizen, Six Sigma concepts

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