Operations Specialist, Customer Mandate – Maker

ADIB Group; Abu Dhabi Emirate; On-site; AED 111,600 - 167,400; Full time

Job summary

A leading financial institution in the UAE is seeking an Operations Specialist for customer mandate creation. The role involves verifying individual customer accounts, ensuring compliance with banking standards, and providing operational support to enhance customer experience. Candidates should have basic MS Office skills and an understanding of banking operations. This position requires attention to detail and the ability to review documents and ensure regulatory compliance.

Qualifications

• Experience in operational support and controls in a banking environment.
• Ability to review and verify customer accounts as per guidelines.

Responsibilities

• Opening and verification of customer accounts according to standards.
• Ensuring adherence to policies and regulatory requirements.
• Escalating any operational issues for quick resolution.

Skills

MS Office (Excel, Word, PowerPoint)

Basic Banking knowledge

Job description

Description

Role : Operations Specialist Customer Mandate Maker

Location : Al Ain

Role Purpose: Opening and Verification of Customers Relationship and Accounts Individual customers of different segments in accordance with agreed SLA TAT P&P Standards and operational policies in order to achieve overall division objectives enhance customers experience to Reviews the quality service by projecting ADIBs professional image and maintenance of operational controls and continuous improvement for operational and service efficiency

Key Metrics For:

• Adherence to Policies and Procedures Meeting TAT
• Focus on No errors and complaints Meeting SLA
• Adherence to control and governance Meeting Training Requirement
• Quick and Timely response to Queries No Operational loss

Key Accountabilities of the role

• Operational Support & Controls
• Reviews completeness and correctness of opening of Relationships and Accounts by branches received through workflow
• Ensures that all accounts opened by branches are received through workflow and follow-up for account opening documents if not received.
• Reviews that all signature maintenance request received through workflow are in order and captures signature accordingly.
• Reviews that report is downloaded for additional account opened via Online Channels and signatures are captured. If signatures are not captured then escalation should be sent to respective application owner.
• Reviews that Signature title is changed as per request received from Account Services on any change done in Ethix on Customer name.
• Reviews that request received meet the standards as per bank policy and procedures.
• Reviews RIMs and Accounts opened by branches are in accordance with operational procedures
• Reviews that Customer is screened by branches as per Regulatory and Compliance Requirements and all positive matches have approval in place
• Attends necessary training and guidance to meet the Operational Process.
• Reviews that all data entered in the system by branches matches with customers attached documents and if not corrections are done accordingly.
• Check and submits request received in workflow if in order. Otherwise reject to branch.
• Capture and submits customer signature if in order.
• Ensures that all accounts opened by branches if in order have signature attached and if missing follow-up till resolution
• Ensures that Account Opening Documents in original are sent to CCU for archival and maintain follow-up until received/available in FileNet and in order.
• Ensures that required MIS is prepared and reported to supervisor
• Escalate any issues faced by department for quick resolution
• Maintain proper time standards good team spirit and service standards
• Undertake any additional assignments / projects entrusted by theline management and complete them as per requirement
• Report any issues faced by the supervisor
• Maintain proper time standards good team spirit and service standards
• Undertake any additional assignments / projects entrusted by line management and complete them as per requirement

Specialist Skills / Technical Knowledge Required for this role

• MS Office (Excel Word PowerPoint) Basic Banking knowledge.

Required Experience

• IC