Operations Retail Manager

Caliberly; Dubai; On-site; AED 180,000 - 240,000; Full time

Benefits offered by this job

Competitive compensation

Performance-based incentives

Leadership role with impact

Exposure to multi-functional ops

Career growth opportunities

Job summary

Caliberly in Dubai is seeking a hands-on Retail Operations Leader to oversee toy and kids-products outlets, ensuring smooth store operations, inventory accuracy, excellent customer experience, and strong commercial performance across locations.

You will lead teams, manage schedules, monitor KPIs, coordinate with procurement and logistics, and drive promotions and in-store displays to maximize sales while maintaining brand standards and customer satisfaction.

Qualifications

• Bachelor's degree in business or related field, or equivalent experience.
• Proven experience in retail operations and store management.
• Strong leadership, communication, and people-management skills.
• Ability to manage staff, motivate teams, and maintain high customer-facing standards.
• Good numerical and analytical skills to monitor sales metrics and inventory data.

Responsibilities

• Lead day-to-day store operations to ensure high standards in presentation, cleanliness, and service.
• Oversee opening/closing, cash handling, till accuracy, and safety.
• Manage inventory levels, replenishment, and shrinkage control.
• Supervise, train, and mentor store staff; create schedules and assign tasks.
• Drive customer experience, handle feedback and complaints, and promote loyalty.
• Track sales performance, implement promotions, and analyze data for improvements.
• Coordinate with procurement, warehouse, and logistics to ensure timely stock delivery.
• Collaborate with marketing for promotions and seasonal displays; ensure brand consistency.
• Support expansion across locations and maintain SOPs for scalable operations.

Skills

Leadership

Customer service

Inventory management

Team management

Analytics

Retail POS systems

Education

Bachelor's degree in Business Management

Tools

POS systems

Inventory software

MS Office

Job description

You will lead and oversee the retail operations for toy and kids-products outlets, ensuring smooth store operations, excellent customer experience, inventory accuracy, and commercial performance. This role requires a hands-on, organized, and customer-centric approach to manage multiple retail locations (if applicable), coordinate teams, and deliver on sales and operational targets.

Key Responsibilities

Store Operations & Management

• Manage day-to-day retail store operations, ensuring high standards of store presentation, cleanliness, product display, and customer service.
• Oversee opening and closing procedures, cash handling, till accuracy, and safe management.
• Ensure store compliance with company policies, health & safety guidelines, and retail regulations.

Inventory & Merchandising Management

• Monitor and manage inventory levels, stock replenishment, and shrinkage control.
• Coordinate with supply chain and procurement teams to maintain optimal product availability.
• Oversee merchandising, product placement, shelf-stock, promotions, and in-store displays to maximize visibility and sales.

Team Leadership & Staff Management

• Supervise, train, and mentor store staff, ensuring high customer service standards and operational discipline.
• Create staff schedules, assign roles/tasks, and manage workload for smooth store functioning.
• Conduct performance reviews, provide feedback, and support staff development and engagement.

Customer Experience & Service Excellence

• Ensure excellent customer service and a positive shopping experience for all customers.
• Handle customer feedback, complaints, returns, and queries professionally and promptly.
• Drive customer loyalty through service quality, store ambience, and staff attitude.

Sales & Performance Management

• Track store performance metrics: sales targets, conversion rates, average transaction value, and footfall.
• Implement retail initiatives and promotional activities to boost sales and customer engagement.
• Analyze sales data and customer behavior to identify trends, opportunities, and improvement areas.

Operations Coordination & Cross-Functional Collaboration

• Coordinate with procurement, warehouse, supply chain, and logistics to ensure timely stock delivery and replenishment.
• Work with marketing and merchandising teams to plan promotions, displays, and seasonal layout changes.
• Collaborate with finance for cash flow, reconciliation, and financial reporting.

Store Expansion & Multi-Outlet Management (if applicable)

• Support planning and execution of opening new retail outlets or managing multiple stores across locations.
• Ensure operational standards, brand consistency, and compliance are maintained across all stores.
• Implement standard operating procedures (SOPs) and best practices for scalable retail operations.

Qualifications & Experience

• Bachelors degree in Business Management, Retail Management, or a related field (or equivalent experience).
• 48 years of retail operations experience, ideally in toys, kids products, or fast-moving consumer goods (FMCG) retail.
• Proven experience in store management, inventory control, merchandising, and customer service excellence.
• Strong leadership, communication, and people-management skills.
• Ability to manage staff, motivate teams, and maintain high standards in a customer-facing retail environment.
• Good numerical and analytical skills to monitor sales metrics, inventory data, and store performance.
• Proficiency with retail POS systems, inventory management software, and basic office applications.
• Customer-focused mindset with strong problem-solving abilities.
• Flexibility to work retail hours, weekends, and holidays as needed.

Key Competencies & Behaviours

• Strong leadership and team-management capability
• Customer-centric attitude and service orientation
• Excellent communication and interpersonal skills
• Organized, detail-oriented, and process-driven approach
• Sales-driven mindset with commercial awareness
• Adaptability and resilience in a dynamic retail environment
• Integrity, reliability, and professionalism
• Problem-solving ability and calm decision-making under pressure
• Ability to multi-task and manage multiple responsibilities effectively

What We Offer

• Competitive compensation package with performance-based incentives
• Opportunity to shape retail operations in a dynamic and growing retail segment (toys & kids products)
• A leadership role with direct impact on customer experience, brand reputation, and business growth
• Exposure to multi-functional operations: merchandising, supply chain, sales, customer service
• Professional development and opportunity for career growth in retail management