Operations Manager - Real Estate Transactions & Compliance

XPLUS; Dubai; On-site; AED 56,000 - 134,000; Full time

Job summary

XPLUS in Dubai is seeking an Operations Centre Manager to oversee daily workflows from client reception to completion, assign tasks, verify documents, and ensure efficient transaction processing with the Dubai Land Department.

Ideal candidates hold a bachelor’s degree and 3–5 years in operations or customer service, fluent in Arabic and English (Russian a plus), and capable of managing a team and performance metrics in a fast-paced environment.

Qualifications

• Bachelor's degree in business administration, real estate, or related field.
• 3–5 years' experience in operations or customer service — preferably at a certified registration trustee centre.
• Working knowledge of Dubai Land Department systems, registration procedures, and Ejari.
• Fluent Arabic and English; Russian is an advantage.
• Strong organisational skills, attention to detail, and the ability to work under pressure.

Responsibilities

• Oversee the centre's daily workflow, from client reception through to transaction completion.
• Assign tasks across the team and monitor service times and completion turnaround.
• Verify transaction documents before submission to the Dubai Land Department system.
• Resolve pending or rejected transactions and prevent recurring causes.
• Train new staff and manage team performance and shift schedules.
• Coordinate with the Dubai Land Department, banks, developers, and brokerage firms.
• Prepare periodic reports on transactions, client satisfaction, and performance indicators.

Skills

Fluent Arabic and English

Russian language advantage

Education

Bachelor's degree in business administration, real estate, or related field

Job description

XPLUS in Dubai is seeking an Operations Centre Manager to oversee daily workflows from client reception to completion, assign tasks, verify documents, and ensure efficient transaction processing with the Dubai Land Department.

Ideal candidates hold a bachelor’s degree and 3–5 years in operations or customer service, fluent in Arabic and English (Russian a plus), and capable of managing a team and performance metrics in a fast-paced environment.