Operations Manager Director

Caliberly; Dubai; On-site; AED 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Operations Manager to oversee their towing services in Dubai. This role involves managing daily operations, leading a dedicated team, and ensuring compliance with safety regulations. The ideal candidate will have a strong background in operational management and a keen eye for performance metrics. Join a forward-thinking company where you can make a significant impact on service quality and operational efficiency. If you are passionate about optimizing processes and leading teams, this is the perfect opportunity for you.

Qualifications

• Proven experience in managing operations teams with a focus on service delivery.
• Strong understanding of compliance and safety regulations in the towing industry.

Responsibilities

• Oversee daily operations of towing services for efficient service delivery.
• Manage operations team, ensuring performance management and coaching.
• Monitor fleet performance and optimize operational processes.

Skills

Leadership

Operational Management

Fleet Management

Performance Monitoring

Policy Implementation

Job description

Key Responsibilities:

• Oversee daily operations of the towing services, ensuring timely and effective service delivery.

• Manage the entire operations team, providing leadership, coaching, and performance management.

• Coordinate and allocate fleet vehicles to ensure the efficient delivery of services.

• Monitor and improve operational performance to ensure customer satisfaction and efficiency.

• Implement policies and procedures that align with industry standards and company objectives.

• Ensure compliance with safety regulations, environmental standards, and other legal requirements.

• Track and manage fleet performance, including regular maintenance and equipment audits.

• Optimize operational processes to reduce costs while improving service quality.

• Prepare and present operational reports and KPIs to senior management.