Operations Manager

Greenrocks Consulting; Dubai; On-site; AED 250,000 - 420,000; Full time

Job summary

GreenRocks Consulting is seeking an Operations Manager for a Dubai-based wellness brand. You will oversee the operational engine across supply chain, e-commerce, customer service, and admin compliance to drive efficiency and growth.

You will collaborate with founders, suppliers and partners, manage data dashboards, and support finance with reconciliations and settlements. Fluent in English, French, and Arabic is required.

Qualifications

• 2–3 years in Operations, Supply Chain, or E-commerce (FMCG/Consumer Goods a plus).
• Strong project management & organizational skills.
• Proficiency in Excel/Google Sheets.
• Shopify experience is an asset.
• Excellent communication, negotiation & problem solving.
• Fluent in English, French and Arabic.

Responsibilities

• Oversee supply chain, e-commerce fulfillment, customer service, data, and admin compliance.
• Lead end-to-end operations and collaborate with founders, suppliers and partners to ensure efficiency and growth.
• Oversee daily B2C & B2B fulfillment and supervise customer service across channels.
• Implement SOPs for warehousing, logistics and customer experience.
• Manage website/e-commerce platform, product launches, translations, promotions and A/B tests.

Skills

Project management

Operations optimization

Data analysis

Excel/Google Sheets

E-commerce platforms

Cross-functional collaboration

Communication skills

Multilingual: English, French, Arabic

Tools

Shopify

Excel

Google Sheets

Job description

We’re hiring: Operations Manager – Wellness Brand (Ref: OM-DXB-2025) GreenRocks Consulting is supporting a Dubai-based wellness brand on a mission to make feeling good a daily ritual. We are looking for an Operations Manager to lead end-to-end operations and elevate customer experience across digital and physical touchpoints.

If you thrive in fast-growing consumer environments and love building seamless operations — this role is for you.

Role Overview

You will oversee the company’s operational engine — supply chain e-commerce fulfillment customer service data and admin compliance — while working closely with founders suppliers and partners to ensure efficiency quality and growth.

Key Responsibilities

1. Supply Chain & Product Development

• Forecast and optimize COGS raw materials & packaging
• Manage supplier relationships and negotiate across regions
• Lead product development & R&D coordination
• Onboard new manufacturers to support innovation & scale

2. Operations Management

• Oversee daily B2C & B2B fulfillment
• Supervise customer service across all channels
• Implement SOPs for warehousing logistics & customer experience

3. E-Commerce & Digital Operations

• Manage and optimize the website/e-commerce platform
• Coordinate product launches translations promotions & A/B tests
• Align visuals and banners with brand guidelines
• Manage subscriptions offers and retention strategies

4. Data Forecasting & Finance Support

• Maintain dashboards for sales inventory & KPIs
• Support Finance with reconciliations payments & settlements
• Drive data-based demand planning and forecasting

5. Administration & Compliance

• Manage licenses insurance permits & staff visas
• Update internal policies and documentation
• Coordinate with HR PRO and compliance partners

Requirements

• 2–3 years in Operations Supply Chain or E-commerce (FMCG/Consumer Goods a plus)
• Strong project management & organizational skills
• Proficiency in Excel/Google Sheets
• Shopify experience is an asset
• Excellent communication negotiation & problem solving
• Fluent in English French and Arabic

Required Skills:

• accounting finance & taxation pmp - project management professional