Operations Manager

NMC; Abu Dhabi; On-site; AED 112,000 - 156,000; Full time

Job summary

NMC in Abu Dhabi is seeking an experienced Hospital Administrator to oversee daily administrative operations that support patient registration, admissions, medical records, billing coordination and collections, scheduling, and discharge processes.

The role ensures compliant operations with UAE healthcare regulations and hospital policies, while driving patient satisfaction and high-quality care across departments.

Qualifications

• Oversee the day-to-day hospital administration and cross-department coordination.
• Improve patient flow, efficiency, and satisfaction through process improvements.
• Champion digital transformation and automation initiatives across the hospital.

Responsibilities

• Oversee the day-to-day hospital administration and cross-department coordination.
• Support hospital leadership in achieving strategic and operational objectives through effective planning and execution.
• Monitor KPIs, budget management, cost control, and identify opportunities for revenue enhancement through analysis of financial and operational data.
• Continuously review operational effectiveness and implement process improvements to enhance patient flow and satisfaction.
• Champion digital transformation, automation initiatives, and operational excellence across the hospital.

Job description

Job description

This role oversees the daily operations of the facilities administrative functions related to patient registration, admissions, medical records, billing coordination and collections, scheduling, discharge processes, and call centre management. The role ensures smooth, efficient, and compliant administrative operations that support high-quality patient care and positive patient experiences. The administrator ensures adherence to UAE healthcare regulations (DOH/DHA/MOH/SHA) and hospital policies.

Responsibilities

Facility Administration Management

• Oversee the overall administration and day-to-day operations of the hospital, ensuring smooth coordination across all departments.

• Support hospital leadership in achieving strategic and operational objectives through effective planning and execution. Participate in long-term strategic planning alongside hospital leadership.

• Monitor financial governance by ensuring appropriate KPIs, budget management, cost control, and identifying opportunities for revenue enhancement through analysis and interpretation of financial and operational data.

• Continuously review operational effectiveness and implement process improvements to enhance patient flow, operational efficiency, and patient satisfaction.

• Champion digital transformation, automation initiatives, and operational excellence across the hospital.