Operations Lead — Oversee 50+ Field Staff & Support Team

Happy Helpers; Dubai; On-site; AED 56,000 - 67,000; Full time

Job summary

Happy Helpers in Dubai is seeking a hands-on Operations Supervisor to own daily operations and lead a growing team. You will manage 50 field staff, 3-5 Customer Support members, and 8-10 drivers, ensuring bookings, schedules, staff performance, client issues, and service quality are handled smoothly.

This is an office-based leadership role, not fieldwork. Candidates should have 2-6 years UAE experience, supervisory skills, and strong communication and decision-making abilities.

Qualifications

• 2-6 years UAE experience mandatory
• Previous operations supervision or people-management experience mandatory
• Experience managing Filipino/Tagalog-speaking staff preferred
• Experience in domestic staffing or related service businesses is an advantage

Responsibilities

• Manage and supervise 50 field staff including attendance, availability, discipline and performance
• Lead the Customer Support team and ensure bookings and client requests are handled correctly
• Handle client complaints, escalations and operational issues professionally
• Manage daily staff schedules, transportation and last-minute changes
• Conduct team meetings, training and performance reviews
• Identify operational problems and improve processes
• Ensure company procedures and service standards are followed

Skills

Staff management

Team leadership

Customer support

Communication

Problem solving

Job description

Happy Helpers in Dubai is seeking a hands-on Operations Supervisor to own daily operations and lead a growing team. You will manage 50 field staff, 3-5 Customer Support members, and 8-10 drivers, ensuring bookings, schedules, staff performance, client issues, and service quality are handled smoothly.

This is an office-based leadership role, not fieldwork. Candidates should have 2-6 years UAE experience, supervisory skills, and strong communication and decision-making abilities.