Operations Lead

UniqPay; Dubai; On-site; AED 279,000 - 446,400; Full time

Job summary

UniqPay is seeking an Operations Lead to run day-to-day transaction and merchant support, supervise the operations team, and serve as the first escalation point for anomalies. You will bridge execution and management, monitoring pay-ins and payouts in real time and shaping the playbook for the team.

You will own reconciliation, coordinate merchant integrations, and ensure accurate daily/periodic reports, while driving improvements and clear communication with Finance and Tech.

Qualifications

• 3–5 years in payment operations, with at least 1 year in a senior/lead role.
• Solid grasp of pay-in/pay-out flows, merchant integration, and settlement/reconciliation.
• Able to read API logs and work with transaction databases.
• Comfortable with spreadsheets and monitoring tools.
• Familiar with ticketing systems, reconciliation tools, and BI dashboards.

Responsibilities

• Monitor pay-in and payout transactions in real time and triage anomalies.
• Supervise and guide the Operation Support staff daily.
• Coordinate integration support: onboarding, identity verification, API troubleshooting, testing.
• Run settlement and reconciliation workflow and verify accuracy of reports.
• Investigate transaction mismatches and drive resolution with Tech and Finance.
• Update standard operating procedures for monitoring, integration support, and reconciliation.
• Escalate high-impact issues to Operations Manager with context and recommended actions.
• Produce daily and weekly status reports with complete issue logging.

Skills

Payment operations

Senior lead experience

API logs

Transaction databases

Spreadsheets

BI dashboards

Education

Bachelor’s degree in Finance, IT, Business or related field

Tools

Ticketing systems

Reconciliation tools

BI dashboards

Job description

About the role

We are looking for an Operations Lead to run the day‑to‑day of the transaction and merchant support function. You directly supervise the Operation Support staff and are the first point of escalation for transaction anomalies, merchant integration issues, and reconciliation discrepancies. You are the bridge between execution and management.

As our Operations Lead, you command the floor. You watch every pay‑in and pay‑out move in real time, catch anomalies before they become incidents, and carry ground truth back up to the Operations Manager. At a pre‑launch company you are not slotting into a defined role; you are writing the playbook for how this team detects, triages, and fixes things.

What you will do

• Watch the flows live: Monitor all pay‑in and payout transactions in real time, and detect and triage anomalies, failures, and delays.
• Lead the crew: Supervise and guide the Operation Support staff through daily tasks and escalations.
• Get merchants live: Coordinate integration support – onboarding, identity verification, API troubleshooting, and testing.
• Own reconciliation: Run the settlement and reconciliation workflow, and verify the accuracy of every daily and periodic report.
• Chase discrepancies: Investigate transaction mismatches and drive resolution with Technology and Finance.
• Keep procedures honest: Maintain and update the standard operating procedures for monitoring, integration support, and reconciliation.
• Escalate with context: Hand high‑impact issues to the Operations Manager with full detail and a recommended action, never just a problem.
• Report the state of play: Produce daily and weekly status reports, and make sure 100 percent of issues are logged and categorised.

Who you are

• Experience: 3 to 5 years in payment operations, including at least 1 year in a senior or lead role.
• Domain knowledge: Solid grasp of pay‑in and payout flows, merchant integration, and settlement and reconciliation.
• Technical skills: Able to read API logs, work with transaction databases, and live comfortably in spreadsheets and monitoring tools.
• Tools: Familiar with ticketing systems, reconciliation tools, and business intelligence dashboards.
• Attention to detail: You spot the discrepancy that others scroll straight past.
• Communication: Clear reporting to management, and the knack for explaining technical issues to non‑technical people.
• Education: A bachelor’s degree in Finance, Information Technology, Business, or a related field preferred.

Bonus points if

• You have led a shift or a small operations team before, not only worked within one.
• You have built or rewritten a standard operating procedure that the rest of the team adopted.
• You have worked in a high‑growth or early‑stage environment where the process did not exist yet.

Where this role goes

The Operations Lead seat is the proving ground for the Operations Manager role. Show that you can run the floor, grow your support team, and think a level up, and the path to managing the wider function is direct.