Operations Executive – Mahali Program (UAE Nationals)

noon; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

noon in Dubai is seeking an organised and proactive Operations Executive to support the day-to-day operational needs of sellers in the Mahali program. You'll help with basic operational processes, coordinate requests, and keep records up to date, working closely with the Mahali team and other noon units.

This entry-level role emphasizes learning, following established processes, and handling multiple tasks in a fast-paced environment to help sellers understand shipment, inventory, and

Qualifications

• A Bachelor's degree in Operations Management, Supply Chain Management, Logistics, Business Administration, or a related field.
• Internship or training in operations, logistics, e-commerce, administration, or at least 1 year in a similar role.
• Strong organisational and time-management skills.
• Good written and verbal communication in English and Arabic.
• Basic working knowledge of Microsoft Office / Google Workspace, especially Excel or Google Sheets.
• Ability to manage multiple tasks and follow processes, and willingness to learn new systems.

Responsibilities

• Support sellers with basic operational requests and processes.
• Assist with shipment bookings, ASN requests, pickups, and warehouse coordination.
• Follow up on open operational requests and cases.
• Coordinate with internal teams to get updates on seller requests.
• Keep sellers and Account Executives updated on the status of open cases.
• Update operational trackers, case notes, seller information, and statuses.
• Ensure requests have correct information before submission or escalation.
• Follow established processes and escalate when needed.
• Help sellers understand shipment, inventory, and fulfillment basics.
• Maintain organised records of operational requests and completed cases.
• Support Mahali onboarding sessions, workshops, events, and program activities when required.

Skills

Organisational skills

Time management

Attention to detail

English & Arabic

Communication skills

Education

Bachelor's degree in Operations Management

Logistics / Supply Chain

Tools

Excel

Google Sheets

Job description

We're building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we're looking for an Account Manager who can help us move even faster.

noon's mission: Every door, every day

About the Role:

Team noon has some of the fastest, smartest, and hardest-working people we've encountered. We're looking for an organised and proactive Operations Executive to support the day-to-day operational needs of sellers in the Mahali program. This is an entry-level role focused on helping sellers with basic operational processes, coordinating requests, following up on open cases, and keeping operational information and trackers up to date. You'll work closely with the Mahali team and other internal noon teams to make sure seller requests are properly documented, followed up on, and directed to the right teams. The ideal candidate is organised, detail-oriented, willing to learn, and comfortable following processes and managing multiple tasks.

What You’ll Do

• Support sellers with basic operational requests and processes.
• Assist with shipment bookings, ASN requests, pickups, and warehouse-related coordination.
• Follow up on open operational requests and cases.
• Coordinate with the relevant internal teams to get updates on seller requests.
• Keep sellers and Account Executives updated on the status of open cases.
• Update operational trackers, case notes, seller information, and statuses.
• Make sure requests include the correct information and documentation before they are submitted or escalated.
• Follow established processes and elevate cases to the appropriate team when additional support is required.
• Help sellers understand basic shipment, inventory, and fulfillment requirements.
• Maintain organised records of operational requests and completed cases.
• Support the Mahali team with operational tasks for onboarding sessions, workshops, events, and other program activities when required.

What You’ll Need

• A Bachelor's degree in Operations Management, Supply Chain Management, Logistics, Business Management, Business Administration, or another relevant field.
• Previous internship or training experience in operations, logistics, supply chain, e-commerce, administration, or a similar area; OR a minimum of 1 year of experience in a similar role.
• Good organisational and time-management skills.
• Good attention to detail and ability to follow processes correctly.Good written and verbal communication skills in English and Arabic.
• Basic working knowledge of Microsoft Office / Google Workspace, particularly Excel or Google Sheets.
• Ability to manage multiple tasks and follow-ups.
• Willingness to learn new systems, processes, and tools.
• Reliable follow-through and comfortable asking for support or escalating when required.
• Comfortable working in a fast-paced team environment.

Bonus If You Have

• Previous internship or work experience in e-commerce, operations, logistics, or customer support.
• Basic understanding of inventory, shipments, warehouses, or e-commerce fulfillment.
• Experience using trackers, CRM systems, dashboards, or operational tools.
• Experience communicating with customers, sellers, or business owners.
• An interest in e-commerce, entrepreneurship, SMEs, and local businesses.

Why Join Us?

Mahali supports local businesses and entrepreneurs as they build and grow their businesses on noon. This role is a great opportunity to gain hands-on experience in e-commerce operations, learn how a large marketplace works, and work with different teams across the business while directly supporting local entrepreneurs. If you're organised, eager to learn, comfortable following up and coordinating with others, and looking to build your experience in e-commerce and operations, we'd love to meet you.