Operations Director - N.E. Clinics

NMC Healthcare; Dubai; On-site; AED 750,000 - 1,100,000; Full time

Job summary

NMC Healthcare in the UAE seeks an experienced Operations Executive to develop and implement an operational strategy aligned with business objectives and to drive sustainable growth of the hospital cluster. You will lead and manage the team across clinical, financial, HR, procurement and admin functions while monitoring performance against targets.

The role requires strong leadership, strategic thinking, and deep understanding of the UAE healthcare regulatory framework, with a focus on quality,

Qualifications

• Master's degree in healthcare administration, business administration, or related field.
• 10+ years’ experience in a relevant healthcare leadership role.
• Demonstrated leadership capabilities and strategic thinking in healthcare settings.
• Experience working in the UAE healthcare market is an advantage.

Responsibilities

• Develop and implement operational strategy to drive hospital performance and growth.
• Lead and manage the team across functions and sites.
• Oversee hospital operations including clinical services, finance, HR, procurement, support services, and administration.
• Drive initiatives to achieve EBITDA targets in line with objectives.
• Monitor operational KPIs, patient experience, and service delivery standards.
• Lead budgeting, forecasting and cost optimisation activities.
• Ensure recruitment, onboarding, training and retention of staff.
• Promote a high-performance culture and develop leaders.
• Ensure compliance with UAE regulatory healthcare framework and governance standards.

Skills

Manage and lead people

Strategic thinking

Analytical thinking

Judgement and decision making

Multitasking & Detail-oriented

Leadership

Education

Master’s degree in healthcare administration, Business Administration, or related field

Job description

To develop and implement an operational strategy aligned with business objectives and drive sustainably growth and development of the cluster in line with the strategic direction of the company.

Key Accountabilities

To lead and manage the team

To drive sustainable business development and growth

To build sustainable and productive stakeholder relationships with internal and external clients

To consistently provide effective and efficient operational and financial management

To actively support and provide leadership to the clinical management team to ensure that clinical standards are adhered to and continuously improved

To guide and monitor high level patient experience processes and outcomes

Specific Responsibilities for this Role

Develop and execute strategic plans to drive hospital performance and growth.

Ensure the hospital operates efficiently, safely, and profitably while delivering high-quality care.

Oversee and manage all aspects of hospital operations including clinical services, finance, HR, procurement, support services, and administration.

Drive initiatives to achieve and exceed EBITDA targets in line with business objectives.

Monitor and improve operational KPIs, patient satisfaction, and service delivery standards.

Lead annual budgeting, forecasting, and cost optimisation efforts.

Establish and enforce internal policies, protocols, and regulatory compliance standards.

Ensure recruitment, onboarding, training, and retention of competent staff across functions.

Promote a high-performance culture by coaching leaders, conducting performance reviews, and enabling staff development.

Regularly review financial, clinical, and operational reports and recommend action plans to Regional SVP.

Address risks and resolve complex issues related to operations, workforce, quality, or market competition.

Uphold health and safety standards in all hospital functions.

Ensure collaboration with physicians, medical staff, and corporate functions to meet business and clinical goals.

Demonstrate an understanding of the UAE regulatory healthcare framework

Demonstrate a strong understanding and the correct application of business metrics, governance and risk management

Demonstrate an understanding of the importance of clinical matters and health and safety principles

Demonstrate a strong commercial awareness

Sound knowledge of revenue cycle management and processes

To create and continuously maintain an enabling environment where people can develop and grow – establish a high performance management team

To ensure that performance management indicators are in place for the management team

Conduct and document annual performance conversations

Identify and develop high potential talent for future succession

Facilitate, develop, monitor and continuously update operational strategy for business development

Identify potential feasible new services, motivate and implement effectively on approval

Optimise existing service lines according to market needs and opportunities

Continuous improvement of infrastructure and assets

Pro-actively facilitate the recruitment and selection of physicians and independent doctors

Analyse referral patterns and engage with stakeholders (internally and externally) to ensure a strong referral basis is established

Continuous feedback and required consultation with corporate office to ensure that the strategic direction is supported

Facilitate the implementation of community development programs with the applicable internal support services e.g. network marketing, marketing etc. and relevant external service providers

Ensure that all operational functions, practices and processes are optimised and aligned with strategic initiatives

Timeously compile capital and operational budgets; manage, monitor and address variances

Ensure a healthy balance between cost management and expected quality standards to ensure clinical value is not compromised

Proactively anticipate risks and address effectively

Detailed analysis of audit and risk reports and corrective action taken as soon as possible

Actively support clinical initiatives, for example antibiotic stewardship, infection prevention and control etc.

Ensure that Clinical Committee activities are arranged and facilitated in a manner that would support continuous improvement of clinical outcomes

Take accountability for and support the management of adverse events

Accurately analyse data from different sources to ensure processes that support a good patient experience are optimised

Co-ordinate relevant interventions to improve the patient experience

Responsibilities

Summary

To develop and implement an operational strategy aligned with business objectives and drive sustainably growth and development of the cluster in line with the strategic direction of the company.

Key Accountabilities

To lead and manage the team

To drive sustainable business development and growth

To build sustainable and productive stakeholder relationships with internal and external clients

To consistently provide effective and efficient operational and financial management

To actively support and provide leadership to the clinical management team to ensure that clinical standards are adhered to and continuously improved

To guide and monitor high level patient experience processes and outcomes

Specific Responsibilities for this Role

Develop and execute strategic plans to drive hospital performance and growth.

Ensure the hospital operates efficiently, safely, and profitably while delivering high-quality care.

Oversee and manage all aspects of hospital operations including clinical services, finance, HR, procurement, support services, and administration.

Drive initiatives to achieve and exceed EBITDA targets in line with business objectives.

Monitor and improve operational KPIs, patient satisfaction, and service delivery standards.

Lead annual budgeting, forecasting, and cost optimisation efforts.

Establish and enforce internal policies, protocols, and regulatory compliance standards.

Ensure recruitment, onboarding, training, and retention of competent staff across functions.

Promote a high-performance culture by coaching leaders, conducting performance reviews, and enabling staff development.

Regularly review financial, clinical, and operational reports and recommend action plans to Regional SVP.

Address risks and resolve complex issues related to operations, workforce, quality, or market competition.

Uphold health and safety standards in all hospital functions.

Ensure collaboration with physicians, medical staff, and corporate functions to meet business and clinical goals.

Demonstrate an understanding of the UAE regulatory healthcare framework

Demonstrate a strong understanding and the correct application of business metrics, governance and risk management

Demonstrate an understanding of the importance of clinical matters and health and safety principles

Demonstrate a strong commercial awareness

Sound knowledge of revenue cycle management and processes

To create and continuously maintain an enabling environment where people can develop and grow – establish a high performance management team

To ensure that performance management indicators are in place for the management team

Conduct and document annual performance conversations

Identify and develop high potential talent for future succession

Facilitate, develop, monitor and continuously update operational strategy for business development

Identify potential feasible new services, motivate and implement effectively on approval

Optimise existing service lines according to market needs and opportunities

Continuous improvement of infrastructure and assets

Pro-actively facilitate the recruitment and selection of physicians and independent doctors

Analyse referral patterns and engage with stakeholders (internally and externally) to ensure a strong referral basis is established

Continuous feedback and required consultation with corporate office to ensure that the strategic direction is supported

Facilitate the implementation of community development programs with the applicable internal support services e.g. network marketing, marketing etc. and relevant external service providers

Ensure that all operational functions, practices and processes are optimised and aligned with strategic initiatives

Timeously compile capital and operational budgets; manage, monitor and address variances

Ensure a healthy balance between cost management and expected quality standards to ensure clinical value is not compromised

Proactively anticipate risks and address effectively

Detailed analysis of audit and risk reports and corrective action taken as soon as possible

Actively support clinical initiatives, for example antibiotic stewardship, infection prevention and control etc.

Ensure that Clinical Committee activities are arranged and facilitated in a manner that would support continuous improvement of clinical outcomes

Take accountability for and support the management of adverse events

Accurately analyse data from different sources to ensure processes that support a good patient experience are optimised

Co-ordinate relevant interventions to improve the patient experience

Qualifications

Master’s degree in healthcare administration, Business Administration, or related field.

10+ years’ experience in relevant role of healthcare experience in UAE will be an advantage

Leadership

Level

• Manage and lead people
• Expand and develop the business
• Drive operational excellence
• Persuading and influencing
• Innovative Thinking
• Strategic Thinking
• Analytical Thinking
• Judgement and decision making
• Multitasking & Detail-oriented

Job Info

• Job Identification 11734
• Job Category Administration
• Job Schedule Full time