Operations Director

Glow Beauty on Demand; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

A leading facilities management company is seeking an Operations Director in Dubai to oversee multi-site operations across the Middle East. The role demands strong leadership and technical expertise to drive service delivery and business growth. The ideal candidate has a degree in Mechanical or Electrical Engineering and proven experience in the region, with skills in client management and business development.

Qualifications

• Proven senior FM leadership experience in the Middle East.
• Track record of converting network relationships into contracts.
• Experience managing high-profile FM contracts.

Responsibilities

• Lead safe and efficient FM service delivery across multiple sites.
• Build and maintain trusted client relationships.
• Identify and convert business opportunities into contracts.

Skills

Senior FM leadership experience in the Middle East

Business development capacity

Strong presentation skills

Influencing skills

Understanding of HSE requirements

Education

Degree in Mechanical or Electrical Engineering

Job description

Overview

Join to apply for the Operations Director role at Glow Beauty on Demand.

Operations Director - Multi-Site Ref : VN351 Dubai UAE

Macro is a recognised global specialist in facilities management, providing services to major brands and delivering workplace design, helpdesk services, interim property management, and solutions to make buildings healthier, smarter and sustainable through advanced technology. Our values are Drive for Better, Delight Customers, Do What’s Right, and Develop People, guiding Everyday Excellence, Outstanding Experience, and Everlasting Impact. We seek to contribute to an organisation that prioritises innovation and technology with a supportive, people‑focused culture.

About The Role

We are a leading international facilities management business seeking a dynamic Operations Director to lead multi-site FM operations across the Middle East. This senior leadership role blends operational excellence with business development, driving both service delivery and commercial growth. You will oversee large-scale FM operations, maintain strong client relationships, and convert opportunities into contracts through your network and industry presence. With a strong technical background, you will command credibility with clients and lead diverse teams to deliver best‑in‑class service.

Key Responsibilities

• Lead safe, compliant, and efficient FM service delivery across multiple sites in the Middle East.
• Build and maintain trusted relationships with clients, internal teams, and supply chain partners.
• Identify and convert business opportunities into signed contracts, leveraging your network and market insight.
• Present confidently in client meetings, bids, and strategic discussions to position Macro for growth.
• Manage mobilisation of new sites and deliver change projects with minimal disruption.
• Drive operational performance, innovation, and cost optimisation while meeting contractual KPIs.
• Oversee P&L performance, ensuring services are delivered within commercial models and agreed timelines.
• Lead, motivate, and develop multi‑disciplinary FM teams to foster a collaborative, “can do” culture.

About You

The ideal candidate will have :

• Technical qualifications: Degree in Mechanical or Electrical Engineering (or equivalent).
• Experience: Proven senior FM leadership experience in the Middle East.
• Track record: Evidence of converting network relationships into contracts and achieving measurable business growth.
• Comfortable in a business development capacity, with excellent presentation and influencing skills.
• Experience managing high-profile, multi-service FM contracts with significant budgets.
• Strong understanding of HSE requirements and compliance in the region.

Diversity Statement

We want to create a workplace where everyone feels safe to bring their whole selves to work. This is Macro’s EDI campaign, and we are committed to understanding and supporting needs professionally and personally. Our aim is to help identify and acknowledge individual needs that may impact work‑life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity. If you need to discuss reasonable adjustments or guidance about our recruitment process, please contact [e-mail].

Dubai, United Arab Emirates – 19 hours ago