Operations Costuming Manager (Services)

Miral Experiences; Al Ain; On-site; AED 180,000 - 240,000; Full time

Job summary

Miral Experiences is seeking an Operations Costuming Manager (Services) to lead the costuming function across all entities, ensuring readiness from planning to distribution, maintenance, and lifecycle management.

The role focuses on operational excellence, cost efficiency, and enhancing colleague experience while maintaining high service standards in a dynamic entertainment environment.

Qualifications

• Bachelor’s degree or equivalent in Garment Care, Textile or Fashion-related field.
• Minimum 5 years in textile or customer service industries, including 3 years in leadership.

Responsibilities

• Lead and develop a team of Assistant Managers, fostering a high-performance culture.
• Oversee performance management, training plans, and professional development.
• Identify training needs and ensure compliance with HSE, Finance, and Procurement policies.
• Manage service provider teams and ensure service level excellence.
• Ensure end-to-end costuming operations across all touchpoints.
• Monitor contractor performance against SLAs and participate in KPI reviews.
• Drive continuous improvement initiatives to support growth.
• Ensure adherence to SOPs, safety standards, and timelines.
• Manage workforce scheduling, attendance, and grooming compliance.
• Implement training programs and onboarding sessions.
• Maintain training records and recommend external programs.
• Define and implement service scopes and quality standards.
• Conduct material inspections and manage vendor feedback loops.
• Monitor laundry quality processes and resolve service issues.
• Manage inventory planning, replenishment and stock control.
• Oversee procurement (PR to PO) and delivery tracking.
• Support department budgeting and cost monitoring.
• Contribute to strategic initiatives and service enhancements.

Skills

Leadership

Team management

Critical thinking

Problem solving

Process improvement

ERP/M365

Fashion retail

Garment care

Hospitality industry

Lean Six Sigma

Project Management

Oracle Fusion

Garment distribution

Education

Bachelor’s degree in Garment Care/Textile/Fashion

Tools

Oracle Fusion

Job description

Miral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan. We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.

Job Summary

Costumes are more than uniforms, they are the wearable expression of our brand, shaping identity, immersion, and guest experience.

We are seeking an Operations Costuming Manager (Services) to lead service delivery across all entities, ensuring operational readiness throughout the costume lifecycle, from planning and procurement to distribution, maintenance, and lifecycle management.

This role plays a key part in enhancing colleague experience while ensuring operational excellence and cost efficiency.

Key Responsibilities

Leadership & People Management

• Lead and develop a team of Assistant Managers, fostering a positive and high-performance culture
• Oversee performance management, training plans, and professional development
• Identify training needs and ensure compliance with HSE, Finance, and Procurement policies
• Manage service provider teams and ensure service level excellence

Operations Management

• Ensure seamless end-to-end costuming operations across all touchpoints
• Monitor contractor performance against SLAs and participate in KPI reviews
• Drive continuous improvement initiatives to support operational growth
• Ensure adherence to SOPs, safety standards, and operational timelines
• Manage workforce scheduling, attendance, and grooming compliance

Learning & Development

• Implement training programs and conduct operational onboarding sessions
• Ensure completion of safety and site induction training
• Maintain accurate training records and recommend external programs

Quality Management

• Define and implement service scopes and quality standards
• Conduct material inspections and manage vendor feedback loops
• Monitor laundry quality processes and resolve service issues

Inventory & Supply Chain

• Manage inventory planning, replenishment, and stock control
• Oversee procurement processes (PR to PO) and delivery tracking

  Strategic & Operational Support

  • Support department budgeting and cost monitoring
  • Contribute to strategic initiatives, projects, and service enhancements

  Qualifications & Experience

  • Bachelor’s degree or equivalent experience in Garment Care, Textile, or Fashion-related field
  • Minimum 5 years’ experience in textile/customer service industries, including 3 years in a leadership role
  • Strong knowledge of:
  • Textile and garment standards
  • Laundry operations (industrial & domestic)
  • Inventory and operational planning
  • Quality and risk management

  Skills

  • Strong leadership and team management capabilities
  • Critical thinking and problem-solving ability
  • Experience with process improvement and operational systems (ERP/M365)
  • Experience in fashion retail, garment care, or hospitality industries
  • ERP systems (e.g., Oracle Fusion)
  • Lean Six Sigma or Project Management certifications
  • Knowledge of garment distribution systems and automation tools

  Shape The Future With Us

  At Miral Experiences, we don’t just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people.

  From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We’re driven by passion, powered by innovation, and committed to excellence in everything we do.

  We’re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.