Colleague Experience Coordinator

Miral Experiences; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Miral Experiences is seeking an enthusiastic Colleague Experience Associate in Abu Dhabi to act as a first contact for new joiners and support colleagues throughout their employment lifecycle.

You will deliver efficient, professional HR services, manage queries, and assist with onboarding, visa processing, and records management in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• 1-2 years of experience in Human Resources or a related administrative role.
• Diploma or Bachelor’s Degree in HR, Business Administration, or a related field.
• Experience with Oracle HRMS is advantageous.

Responsibilities

• Deliver exceptional customer service and create a welcoming experience for colleagues and stakeholders.
• Serve as a trusted HR representative, addressing colleague inquiries and providing guidance on HR processes and policies.
• Manage multiple colleague interactions while maintaining professionalism and empathy.
• Handle challenging conversations and resolve issues effectively.
• Meet service standards, KPIs, and processing deadlines while keeping stakeholders informed.
• Deliver sections of the Company Induction Program and educate colleagues on employment-related policies and procedures.
• Support HR Service Centre and Helpdesk and manage employee data throughout the lifecycle.
• Process company letters, visa applications, renewals, and employment updates.

Skills

Customer service

English communication

Multitasking

Empathy

Problem solving

Education

Diploma or Bachelor’s Degree in HR/Business Admin

High School Diploma

Tools

Oracle HRMS

Microsoft Excel

Microsoft Word/PowerPoint

Job description

Miral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World℠ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB℠ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB℠ Abu Dhabi, as well as cultural treasures like Qasr Al Watan.

We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.

About the Role

The Colleague Experience team represents HR and supports colleagues throughout their employment lifecycle. As one of the first points of contact for new joiners, you will help create positive and lasting impressions while delivering efficient, professional, and colleague-centric services.

This position requires flexibility, adaptability, and a strong customer-service mindset in a fast-paced environment where every interaction contributes to colleague satisfaction and engagement.

Key Responsibilities

Customer Experience & Colleague Support

• Deliver exceptional customer service and create a welcoming experience for colleagues and stakeholders.
• Serve as a trusted HR representative, addressing colleague inquiries and providing guidance on HR processes and policies.
• Manage multiple colleague interactions while maintaining professionalism and empathy.
• Handle challenging conversations and resolve issues effectively.
• Meet service standards, KPIs, and processing deadlines while keeping stakeholders informed.
• Participate in continuous learning and development initiatives.

Process Excellence & Compliance

• Ensure HR processes are executed consistently, accurately, and in compliance with company policies and legal requirements.
• Verify and process documentation with a high degree of accuracy.
• Support government-related processes and ensure adherence to deadlines.
• Maintain data integrity across HR systems and records.
• Contribute to process improvement initiatives that enhance efficiency and service delivery.
• Deliver sections of the Company Induction Program and educate colleagues on employment-related policies and procedures.

HCM Data & File Management

• Maintain and update employee records within the HCM system.
• Organize, manage, and securely store personnel files and confidential documentation.
• Ensure data accuracy and compliance with company standards.
• Review and process required approvals.

Office & Administrative Support

• Support procurement processes, including PRS creation, follow-up, and GRN completion.
• Monitor and manage office stationery and giveaway inventory levels.
• Assist with administrative and operational activities across the CX function.

Cross-Functional Responsibilities

Onboarding

• Welcome new colleagues and support them through joining formalities.
• Verify employment documentation and facilitate contract preparation.
• Support visa processing, relocation, and induction activities.
• Guide new colleagues and their families through onboarding processes.

HR Operations

• Support the HR Service Centre and Helpdesk.
• Manage employee data throughout the employment lifecycle.
• Process company letters, visa applications, renewals, and employment updates.
• Support internal mobility and organizational changes.

Offboarding

• Coordinate colleague departures and clearance processes.
• Manage exit documentation and stakeholder approvals.
• Support relocation, flight arrangements, cargo services, and visa cancellations.
• Facilitate final payroll and separation processes.

Transport

• Support colleague transportation services.
• Maintain and communicate transportation schedules.
• Respond to transport-related queries and requests.

Accommodation

• Support colleagues residing in company accommodation.
• Manage check-in and check-out procedures.
• Coordinate with maintenance teams and monitor accommodation service requests.

What We're Looking For

Required Qualifications

• High School Diploma or equivalent.
• 1-2 years of experience in Human Resources or a related administrative role.

Preferred Qualifications

• Diploma or Bachelor’s Degree in Human Resources, Business Administration, or a related field.
• Experience with Oracle HRMS is advantageous.
• Outstanding customer service and interpersonal skills.
• Strong communication skills in English, both written and verbal.
• Excellent administration and organizational skills.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Empathetic, approachable, and solutions-oriented mindset.
• Strong problem-solving and time-management skills.
• Additional language skills are considered an advantage.

Shape the Future With Us

At Miral Experiences, we don’t just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people.

From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We’re driven by passion, powered by innovation, and committed to excellence in everything we do.

We’re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.