Operations Coordinator: Process & Cross-Dept Support

African Young Leaders for Global Health; Dubai; On-site; AED 60,000 - 110,000; Full time

Job summary

African Young Leaders for Global Health in Dubai seeks an organized Operations Assistant to support daily business operations, optimize workflows, and coordinate across Procurement, Logistics, Customer Service, Sales and Facilities Management. You will report to the Operations Manager/COO, handling SOPs, data management, and KPI reporting.

This entry-to-mid level role requires 1–2 years in operations, a bachelor’s or diploma, and strong Excel/Sheets skills with tools like Asana, Trello, Jira,

Qualifications

• Bachelor's or Diploma in Business Administration or related field.
• 1–2 years of practical experience in business operations, process coordination, project tracking, or operational administration within a corporate, logistics, or service environment.
• Proven ability to execute, document, and update Standard Operating Procedures (SOPs), audit compliance with internal workflows, and identify operational bottlenecks.
• Hands-on experience utilizing project management/tools (e.g., Asana, Trello, Jira, Monday.com, or Notion) to track deliverables and timelines.
• Experience handling external service contractors, managing facility maintenance schedules, reviewing vendor SLAs, and processing purchase requisitions.
• Intermediate skills in Excel / Google Sheets (VLOOKUP/XLOOKUP, Pivot Tables, SUMIFS, data validation) to compile KPI dashboards and analyze resource utilization.
• Proficiency in maintaining centralized operational databases, document repositories, and inventory/asset registries with version control.
• Strong critical thinking to troubleshoot disruptions, elevate risks, and implement corrective actions.
• Clear written and verbal communication to interface across departments and liaise with partners.
• Adaptability, attention to detail, time-management, and resilience under competing priorities.

Responsibilities

• Track order fulfillment cycles and audit daily operational logs.
• Update SOPs and prepare operational performance reports.
• Manage vendor service agreements and review SLAs.
• Coordinate cross-department workflows and resolve bottlenecks.
• Maintain centralized databases, repositories, and asset registries with version control.

Skills

Process Monitoring

SOP Execution

KPI Dashboards

Excel / Sheets

Cross-Functional

Vendor Coordination

Data Management

Problem Solving

Communication

Time Management

Education

Bachelor's or Diploma in Business

Tools

Asana

Trello

Jira

Monday.com

Notion

Job description

African Young Leaders for Global Health in Dubai seeks an organized Operations Assistant to support daily business operations, optimize workflows, and coordinate across Procurement, Logistics, Customer Service, Sales and Facilities Management. You will report to the Operations Manager/COO, handling SOPs, data management, and KPI reporting.

This entry-to-mid level role requires 1–2 years in operations, a bachelor’s or diploma, and strong Excel/Sheets skills with tools like Asana, Trello, Jira,