Operations Assistant

African Young Leaders for Global Health; Dubai; On-site; AED 60,000 - 110,000; Full time

Job summary

African Young Leaders for Global Health in Dubai seeks an organized Operations Assistant to support daily business operations, optimize workflows, and coordinate across Procurement, Logistics, Customer Service, Sales and Facilities Management. You will report to the Operations Manager/COO, handling SOPs, data management, and KPI reporting.

This entry-to-mid level role requires 1–2 years in operations, a bachelor’s or diploma, and strong Excel/Sheets skills with tools like Asana, Trello, Jira,

Qualifications

• Bachelor's or Diploma in Business Administration or related field.
• 1–2 years of practical experience in business operations, process coordination, project tracking, or operational administration within a corporate, logistics, or service environment.
• Proven ability to execute, document, and update Standard Operating Procedures (SOPs), audit compliance with internal workflows, and identify operational bottlenecks.
• Hands-on experience utilizing project management/tools (e.g., Asana, Trello, Jira, Monday.com, or Notion) to track deliverables and timelines.
• Experience handling external service contractors, managing facility maintenance schedules, reviewing vendor SLAs, and processing purchase requisitions.
• Intermediate skills in Excel / Google Sheets (VLOOKUP/XLOOKUP, Pivot Tables, SUMIFS, data validation) to compile KPI dashboards and analyze resource utilization.
• Proficiency in maintaining centralized operational databases, document repositories, and inventory/asset registries with version control.
• Strong critical thinking to troubleshoot disruptions, elevate risks, and implement corrective actions.
• Clear written and verbal communication to interface across departments and liaise with partners.
• Adaptability, attention to detail, time-management, and resilience under competing priorities.

Responsibilities

• Track order fulfillment cycles and audit daily operational logs.
• Update SOPs and prepare operational performance reports.
• Manage vendor service agreements and review SLAs.
• Coordinate cross-department workflows and resolve bottlenecks.
• Maintain centralized databases, repositories, and asset registries with version control.

Skills

Process Monitoring

SOP Execution

KPI Dashboards

Excel / Sheets

Cross-Functional

Vendor Coordination

Data Management

Problem Solving

Communication

Time Management

Education

Bachelor's or Diploma in Business

Tools

Asana

Trello

Jira

Monday.com

Notion

Job description

Role Description

We are seeking an organized, adaptable, and proactive Operations Assistant / Operations Coordinator / Operations Executive to support daily business operations, optimize operational workflows, and drive cross-departmental coordination. In this entry-to-mid level role, you will report directly to the Operations Manager, Chief Operating Officer (COO), or Operations Lead and collaborate closely with Procurement, Logistics, Customer Service, Sales, and Facilities Management teams. You will be responsible for monitoring business processes, facilitating inter-departmental workflows, maintaining operational databases, and assisting in the execution of key operational projects. Responsibilities include tracking order fulfillment cycles, auditing daily operational logs, updating standard operating procedures (SOPs), preparing operational performance reports, managing vendor service agreements, and resolving operational bottlenecks as they arise. Success in this position requires strong organizational and problem-solving skills, numerical literacy, proficiency in process management software and spreadsheets, effective communication capabilities, and a continuous-improvement mindset to ensure business continuity and efficiency.

Qualifications

• Education: Bachelor's degree or Diploma in Business Administration, Operations Management, Industrial Management, Supply Chain, or a related field.
• Business & Operations Support: 1-2 years of practical experience in business operations, process coordination, project tracking, or operational administration within a corporate, logistics, or service environment.
• Process Monitoring & SOP Execution: Proven ability to execute, document, and update Standard Operating Procedures (SOPs), audit compliance with internal workflows, and identify operational bottlenecks.
• Workflow & Task Management Tools: Hands-on experience utilizing project management and operations tracking tools (e.g., Asana, Trello, Jira, Monday.com, or Notion) to track team deliverables and timelines.
• Vendor & Facilities Coordination: Experience handling external service contractors, managing facility maintenance schedules, reviewing vendor service level agreements (SLAs), and processing operational purchase requisitions.
• Spreadsheet Proficiency & Operational Analytics: Intermediate skills in Microsoft Excel / Google Sheets (VLOOKUP/XLOOKUP, Pivot Tables, SUMIFS, and data validation) to compile Key Performance Indicator (KPI) dashboards, track throughput metrics, and analyze resource utilization.
• Data Management & Record Keeping: Proficiency in maintaining centralized operational databases, document repositories, and inventory/asset registries with strict version control.
• Risk Management & Problem Solving: Strong critical thinking skills to troubleshoot sudden operational disruptions, elevate critical risks appropriately, and implement immediate corrective actions.
• Cross-Functional Communication: Clear written and verbal communication skills to interface effectively across departments, present operational summaries to management, and liaise with external partners.
• Professional Attributes: High adaptability, strong attention to detail, exceptional time-management capabilities, emotional intelligence, and resilience when managing competing operational priorities.