Operations Associate

Lalamove; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Lalamove is seeking an Associate, Driver Operations in Dubai to drive end-to-end driver operations in the UAE, maintaining alignment with global standards while adapting to local needs.

The role focuses on enabling driver acquisition, onboarding, training, and community development, ensuring KPI delivery and strong field engagement with multiple stakeholders.

Qualifications

• 1-3 years of experience in a call centre operations role, preferably within delivery platforms.
• Data-driven with exposure to analytics and proficiency in Excel.
• Strong communication skills in English; additional languages helpful.

Responsibilities

• Serve as the primary point of contact for Driver Partners in the UAE.
• Collaborate with local teams on driver acquisition, onboarding, training, and retention.
• Support growth of branded vehicles and ensure KPI delivery via daily reporting.
• Document learnings from the UAE market to scale insights locally.

Skills

English proficiency

Data-driven

Strong communicator

Driver operations knowledge

Tools

Excel

Job description

We are looking for an Associate, Driver Operations who thrives in challenges, embraces new ideas, and is excited to help shape what's next at Lalamove.

Life at Lalamove is fast-paced and dynamic - we're constantly building and doing things that haven't been done before.

We're seeking high-energy, quick-thinking individuals who understand driver needs and can build strong, lasting partnerships with our fleet.

Together, we aim to strengthen our driver network and drive our position as a market leader in last-mile, on-demand delivery.

About The Role

Core Objective: Drive end-to-end Driver Operations in the UAE, ensuring operational excellence, alignment with global standards, and strong adaptation to local market needs.

Key Responsibilities

• Cross Functional Bridge: Facilitating seamless communication and collaboration between local team and the local UAE Driver Operations Manager and inter-department.
• Market Insight & Analysis: Develop a deep, data-driven, and qualitative understanding of the unique UAE supply market landscape including local regulations, driver demographics, and regional challenges or opportunities.
• Standardization & Local Adoption: Quick to adopt and implement proven local frameworks, best practices, and standards to efficiently resolve localized operational bottlenecks.
• Data-Driven Initiatives: Partner with the Driver Operations Manager to design, execute, and review strategic initiatives, utilizing localized data to tackle new market-specific challenges and capture growth opportunities.
• Knowledge Sharing: Document high-impact, data-supported learnings from the UAE market and scale these insights to grow the local supply market.

What You'll Do

Office-based role serving as the primary point of contact for Driver Partners. Works closely with local teams on Driver acquisition, onboarding, training, community building, retention, and growth of branded vehicles. Ensures KPI delivery, strong execution of initiatives, and accurate daily reporting. 1-3 years of experience in a Call centre operations, preferably within Delivery Platforms. Data-driven with exposure to analytics and proficiency in Excel. Strong communicator with English proficiency (Punjabi, Pashto, and Urdu languages preferred) A valid UAE driving license (preferred). May conduct field engagements as needed.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.