Operations Architect – Restaurant Systems & SOP Leader

Shape restaurant; Abu Dhabi; On-site; AED 120,000 - 190,000; Full time

Job summary

Shape Restaurant Group is seeking an experienced Operations Manager to lead and develop both FOH and BOH across restaurant concepts in the UAE. The role focuses on building operational systems from scratch, creating SOPs, and establishing performance standards to support scalable growth.

Strong Arabic fluency and hands-on leadership are essential. You will drive operational excellence, standardize processes, and coach managers to deliver Shape's service standards while ensuring compliance with

Qualifications

• 6+ years of experience in restaurant or F&B operations, including management or multi-unit leadership.
• Arabic fluency is required to communicate with employees and stakeholders.
• Strong English communication skills, both written and spoken.
• Proven ability to create, document, implement, and improve restaurant SOPs.
• Experience developing operational manuals, workflows, checklists and service standards.

Responsibilities

• Develop, document and continuously improve SOPs for FOH and BOH activities.
• Establish manuals, workflows, checklists, quality standards and control procedures.
• Identify weaknesses and implement practical solutions to improve efficiency.
• Build standardized systems to support current and future locations.
• Conduct operational audits and implement corrective actions.
• Develop guest service standards and training programs for staff.
• Work with Executive Chef to implement kitchen SOPs and hygiene standards.
• Monitor KPIs related to guest satisfaction, service speed and cost efficiency.
• Collaborate with departments to support openings, menu launches and growth.

Skills

6+ years experience

Arabic fluency

English communication

SOPs development

KPIs reporting

Leadership

Cross‑functional coordination

Excel & POS

Tools

Microsoft Excel

Restaurant POS systems

Job description

Shape Restaurant Group is seeking an experienced Operations Manager to lead and develop both FOH and BOH across restaurant concepts in the UAE. The role focuses on building operational systems from scratch, creating SOPs, and establishing performance standards to support scalable growth.

Strong Arabic fluency and hands-on leadership are essential. You will drive operational excellence, standardize processes, and coach managers to deliver Shape's service standards while ensuring compliance with