Online Client Advisor

Technogym; Dubai; Remote; AED 100,000 - 156,000; Full time

Job summary

Technogym is seeking an energetic Online Client Advisor in Dubai to drive premium, personalized remote shopping experiences across phone, chat, email and digital tools. You will guide B2C customers through the purchase journey, respond to inquiries, follow up on leads, and build long-term relationships while meeting monthly sales targets.

Ideal candidates bring luxury sales or high-end customer service experience, outstanding communication, CRM proficiency, and a proactive, problem-solving

Qualifications

• Experience in Luxury Sales and/or Customer Service environments.
• Excellent communication and interpersonal skills.
• Influenced by emotional drivers and requiring seamless decision-making.
• Long-term customer relationship approach.
• Familiarity with digital tools and CRM systems.
• Proactive, enthusiastic, and with a problem-solving mindset.
• Bachelor’s Degree preferred.

Responsibilities

• Deliver a premium, personalized remote shopping experience through phone, chat, email and digital tools.
• Be the first contact for B2C clients; help them choose wellbeing solutions.
• Guide customers through the purchase journey and respond to inquiries.
• Respond to marketing leads and build long-term relationships.
• Manage CRM data and provide market feedback.
• Support omnichannel strategy and ensure customer satisfaction from contact to delivery.

Skills

Luxury sales

Customer service

Communication

Relationship building

Digital tools

CRM systems

Problem solving

Teamwork

Education

Bachelor's degree preferred

Tools

CRM systems

Job description

Technogym inspires 70million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!

Your Role

Type – Full -time

We are looking for an energetic and results-driven Online Client Advisor to boost our sales by delivering a premium, personalized remote shopping experience through phone, chat, email, and digital tools.

You will be the first point of contact forBusiness-to-Consumerclients, helping them choose the best well being solutions based on their goals. You’ll guide customers through the purchase journey, respond to inquiries, follow up on marketing leads, and contribute to building strong, long-term relationships.

You will also play a key role in supporting our omnichannel strategy by managing CRM data, gathering market feedback, and ensuring customer satisfaction from first contact to product delivery.

Please note that this role has a mandatory monthly sales target that must be achieved. The position is not focused only on customer service.

If you are not comfortable with a sales-driven role, please do not apply.

Your Impact

• Achieve direct and indirect sales targets for the different lines of business, including Digital Solutions
• Manage inbound interactions (calls, chat, email…) with attention and speed, offering tailored solutions
• Manage outbound activities on customer base and prospects across all lines of business, and engage new contacts in Commercial segments
• Build long-term relationships with customers through value-oriented proposals
• Provide high-quality online assistance, guiding customers to the best product/service
• Handle daily back-office tasks (e.g., quotations, task updates, appointment creations across sales channels)
• Maintain accurate and complete data in the CRM system
• Provide market feedback to improve offerings, process, and services
• Support marketing campaigns and initiatives
• Oversee the process from order to delivery and installation, checking satisfaction and upselling additional products or services where applicable

About You

Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You are a driven and consultative salesperson with excellent communication skills, caring approach and strong teamwork. You are cool-tempered and able to handle rejection.

What you should bring:

• Experience in Luxury Sales and/or Customer Service environments
• Excellent communication and interpersonal skills, with an understanding of consumer purchasing habits
• Influenced by emotional drivers and requiring seamless decision-making
• Long-term customer relationship approach
• Familiarity with digital tools and CRM systems
• Proactive, enthusiastic, and with a problem-solving mindset
• Bachelor’s Degree preferred

Technogym is an Equal Opportunities Employer

We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.

Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true

Products and services supplied in USA and CANADA by TECHNOGYM USA Corp. 700 US Highway 46 East, Fairfield, New Jersey 07004 Fully paid up capital USD 3.500.000 Website operated by TECHNOGYM S.p.A. VIA CALCINARO 2861, 47521 CESENA (FC). Fiscal code and VAT: 06250230965 Certified Electronic Mail (PEC): [e-mail] Company registration number at the Forlì-Cesena Register, REA 315187 Fully paid up capital Euro 10.066.375,00 Siae License 201500000083