Online Academy Business & Operations Manager

Confidential Company; Abu Dhabi; On-site; AED 180,000 - 260,000; Full time

Job summary

Confidential Company is seeking an experienced Online Academy Business Operations Manager to lead research, planning, implementation, and daily operations for a personal development and leadership focused online academy. You will collaborate with the founder and an external strategist on research, strategy, and execution to grow the business.

The role covers market research, business model design, platform setup, course production and payments, CRM automation, and end-to-end operations across

Qualifications

• Experience in a commercial online academy or e-learning business.
• Fluent Arabic and English.
• Strong execution, organization, and cross-team coordination.

Responsibilities

• Conduct market research to identify opportunities, demand, and trends in Arab online education.
• Help define business model, portfolio, pricing, and revenue streams for the academy.
• Coordinate e-learning platform setup, course production, payments, CRM, and automation.
• Plan digital marketing campaigns, funnels, launches, and lead generation activities.
• Oversee daily operations, team coordination, and provider management.
• Track performance metrics like revenue, conversions, student engagement, and growth targets.

Skills

Market research

Strategic planning

Project management

Analytics

Tools

Kajabi

Thinkific

LearnWorlds

CRM systems

Job description

We are looking for an experienced entrepreneurial Online Academy Business Operations Manager to help research strategize build launch and manage our online education business focused on personal development leadership and life transformation. The candidate will work closely with the founder and a senior external strategist taking ownership of research planning implementation and daily operations.

Market Research

• Demand Analysis: Research the Arab online education market, identify customer needs, high-demand course topics, competitors, market gaps, and business opportunities.

Business Strategy

• Planning: Help develop the academy s business model, course portfolio, pricing, memberships, revenue streams, growth strategy, and business plans.

Academy Development

• Coordinate the setup of the e-learning platform, course production, uploads, payment systems, CRM, and automation.

Marketing & Sales

• Plan and coordinate digital marketing campaigns, sales funnels, course launches, lead generation, and customer acquisition.

Daily Operations

• Manage teams, agencies, timelines, student support, customer experience, and smooth daily execution.

Business Performance

• Track revenue, sales, marketing budgets, conversions, profitability, student engagement, and growth targets.

Proven experience in a commercial ONLINE academy, e-learning business, or digital course/membership platform. Experience in market research, demand validation, online course launches, and business growth. Strong understanding of digital marketing, sales funnels, CRM, and e-learning platforms such as Kajabi, Thinkific, or LearnWorlds. Commercially minded, analytical, highly organized, and execution-oriented. Ability to work independently and coordinate multiple teams and service providers. Fluent Arabic and English.