Sales, Onboarding & Account Management

Kayana | Ordering & Payment Solutions; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

Kayana is seeking a highly motivated English and Spanish-speaking sales, onboarding, and account management professional in Dubai. The role covers the full customer lifecycle from initial outreach to onboarding, implementation, and ongoing success for hospitality and retail clients.

You will work closely with Sales, Support, Product, Engineering, and Operations to deliver value, manage multi-location accounts, and drive renewals in a fast-growing AI-centric technology company.

Qualifications

• Experience in sales, business development, or account management.
• Experience managing the full customer lifecycle across onboarding and success.
• Strong communication and negotiation skills.

Responsibilities

• Sales & Business Development: identify and win new business with hospitality and retail clients.
• Deliver product demonstrations covering EPOS, kiosks, online ordering, payments, and QR ordering.
• Maintain an active CRM pipeline, prepare commercial proposals, and negotiate terms.
• Onboarding & Implementation: run kickoff calls, configure accounts, coordinate hardware and integrations.
• Train customers and staff on Kayana solutions and ensure go-live readiness.
• Account Management & Customer Success: nurture long-term relationships and manage renewals.

Skills

Fluent English

Fluent Spanish

Sales experience

Account management

Customer onboarding

Job description

Sales, Onboarding & Account Management– English & Spanish Speaking | Dubai

Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space. As a disruptive force in the industry, we provide everything from essential point-of-sale systems to advanced solutions like self-service kiosks, online ordering, payments, and AI-powered solutions, enabling brands to scale and succeed.

Our mission is simple: to help businesses thrive through innovative technology. With operations across the UK, USA, Canada, Spain, Netherlands, Australia, and UAE, Kayana is proud to foster an inclusive, dynamic, and high-performance culture.

As an AI-centric technology company, we actively embrace AI and automation to improve how we work, serve our customers, and scale our operations.

Every employee is supported with opportunities for professional growth, while also being trusted to take ownership and make a meaningful impact.

This role requires full-time, on-site work from Monday to Saturday (6 days a week) in Dubai.

Candidates should be comfortable working in a fully office-based environment, as remote or hybrid work is not available for this position.

About You

We are looking for a highly motivated and commercially driven English and Spanish-speaking Sales, Onboarding & Account Management to join our growing team in Dubai.

This is a full customer lifecycle role, covering everything from identifying and winning new business, through customer onboarding and implementation, to managing and growing long-term customer relationships.

You will work closely with hospitality and retail businesses, helping them understand how Kayana's technology can improve their operations and deliver measurable value.

The ideal candidate is confident communicating with customers, comfortable demonstrating technology, commercially minded, highly organised, and able to build strong long-term relationships.

You should be comfortable taking ownership of the customer journey and working cross-functionally with Sales, Support, Product, Engineering, and other internal teams.

Key Responsibilities

Sales & Business Development

• Prospect and identify hospitality and retail businesses that could benefit from Kayana's solutions.
• Conduct outbound calls, follow-ups, and other sales activities to generate new business opportunities.
• Qualify leads and understand customer requirements, operational challenges, and business needs.
• Deliver engaging product demonstrations covering EPOS, Kiosks, Online Ordering, Payments, QR Ordering, and other Kayana solutions.
• Build, manage, and maintain an active sales pipeline within the CRM.
• Prepare and present commercial proposals and negotiate terms with prospective customers.
• Manage the sales process from initial contact through contract signature and handover.
• Identify opportunities to upsell and cross-sell additional Kayana products.
• Achieve agreed monthly and quarterly sales targets.
• Maintain accurate and up-to-date CRM records, sales activities, and pipeline information.

Customer Onboarding & Implementation

• Conduct kick-off calls with newly signed customers and establish clear implementation timelines.
• Understand customer operational requirements and coordinate the onboarding process accordingly.
• Configure customer accounts within Kayana Web Admin, including menus, items, properties, users, and payment configurations.
• Coordinate EPOS and kiosk hardware setup, delivery, and relevant third-party integrations.
• Train customers and venue staff on Kayana's EPOS, Kiosk, Web Admin, and other applicable solutions.
• Monitor onboarding milestones and proactively follow up to ensure customers are ready for their planned go-live date.
• Troubleshoot initial configuration and implementation issues, escalating technical matters to Support or Engineering when required.
• Maintain clear and proactive communication with customers throughout the onboarding process.
• Identify additional product and revenue opportunities during onboarding.
• Capture customer feedback and communicate product requirements to the Product team.

Account Management & Customer Success

• Act as the primary point of contact for an assigned portfolio of live customers.
• Build strong, long-term relationships with customers and understand their business and operational needs.
• Conduct regular customer check-ins and business reviews to understand usage, satisfaction, and opportunities for improvement.
• Monitor account health, engagement, and potential churn risks.
• Identify and drive upselling and cross-selling opportunities across Kayana's product portfolio.
• Manage renewal discussions and support customer retention.
• Coordinate with Support, Product, Engineering, and other internal teams to ensure customer issues are addressed effectively.
• Escalate and follow up on ongoing support or operational issues until appropriate resolution is reached.
• Maintain accurate customer information, account activity, and health status within the CRM.
• Gather customer feedback and communicate relevant insights to the Product team.
• Support customers through business changes such as additional venues, expansions, new products, and multi-location rollouts.
• Ensure customers continue to receive value from Kayana's solutions after go-live.

What We're Looking For

• Fluency in English and Spanish, both written and spoken.
• Proven experience in sales, business development, account management, customer success, onboarding, or a similar customer-facing role.
• Strong commercial mindset with the ability to identify and convert new business opportunities.
• Experience managing customers throughout the full customer lifecycle.
• Confident presenting and demonstrating technology or software solutions to customers.
• Strong communication, negotiation, and relationship-building skills.
• Experience working with CRM systems and maintaining accurate sales and customer records.
• Strong organisational skills with the ability to manage multiple customers, opportunities, and onboarding projects simultaneously.
• Ability to understand customer business requirements and translate them into practical solutions.
• Comfortable working with cross-functional teams including Support, Product, Engineering, and Operations.
• Proactive approach to identifying customer issues, opportunities, and risks.
• Ability to work towards and consistently achieve commercial targets.
• Strong interest in technology and the ability to quickly learn new products and systems.
• Experience in hospitality, retail, EPOS, payments, SaaS, or technology would be highly advantageous.

Highly Preferred

• Previous experience selling or managing SaaS, EPOS, payments, hospitality technology, or retail technology solutions.
• Experience working with restaurants, cafés, hospitality groups, retail businesses, or multi-location operators.
• Experience conducting product demonstrations and customer training.
• Experience managing technical implementations or software onboarding.
• Existing knowledge of the UAE hospitality and retail market.
• Experience working with international customers and multicultural teams.
• Experience managing multi-location customer accounts and expansion opportunities.
• Additional language skills would be an advantage.

Why Join Us?

At Kayana, you will be part of a fast-growing global technology company where your work will have a direct and visible impact on our customers and commercial growth.

We offer:

• A clear path for career growth and development.
• The opportunity to work with innovative technology that is reshaping the ordering and payments industry.
• Direct exposure to hospitality, retail, payments, SaaS, and AI-powered technology.
• The opportunity to manage the full customer lifecycle, from acquisition through onboarding and long-term account growth.
• A supportive and collaborative environment where your success is celebrated.
• Direct access to senior leadership and the opportunity to take ownership from day one.
• The opportunity to work with international customers across multiple markets.
• The opportunity to work in an ambitious, fast-moving, AI-centric technology company.
• A collaborative, high-performance environment where decisions are made quickly and ownership is encouraged.

Location: Dubai, UAE

Work Arrangement: Full-time, On-site | Monday–Saturday