Onboarding & Customer Experience Officer

Le Chene; Ajman; On-site; AED 78,000 - 123,000; Full time

Job summary

Le Chene in Ajman is seeking an Onboarding & Customer Experience Officer to coordinate new client onboarding and ongoing service support. You will manage documentation, application tracking, and handovers while delivering proactive customer care.

The role requires strong communication, attention to detail, and experience with CRM systems to ensure smooth coordination among stakeholders and a high-quality customer experience.

Qualifications

• Experience in customer onboarding or customer service
• Strong attention to detail and document management
• Clear communication and problem-solving abilities
• Confidence using CRM systems and coordinating multiple stakeholders

Responsibilities

• Coordinate customer onboarding and documentation
• Track applications and manage internal service handovers
• Handle customer enquiries, resolve issues and follow up
• Maintain accurate CRM records and generate customer feedback reports

Skills

Customer onboarding

Attention to detail

Communication

CRM proficiency

Job description

Le Chene is supporting a business hub in Ajman to appoint an Onboarding & Customer Experience Officer to coordinate customer onboarding and ongoing service support.

Scope

• Customer onboarding and documentation coordination
• Application tracking and internal service handovers
• Customer enquiries, issue resolution and follow‑up
• Accurate CRM records and customer feedback reporting

Profile

• Experience in customer onboarding, business support or customer service
• Strong attention to detail and document management
• Clear communication and practical problem-solving
• Confidence using CRM systems and coordinating multiple stakeholders