On-Site IT Technician: Install, Troubleshoot & Support

NTT America, Inc.; Abu Dhabi; Presencial; AED 167.000 - 257.000; Jornada completa

Descripción de la vacante

NTT DATA is seeking a Skilled Services Technician to provide hands-on IT support at client sites in the UAE. You will perform basic equipment setup, install and test software/hardware, and maintain servers and network hardware while working closely with the engineering team to resolve issues and ensure high-quality service.

The role requires strong interpersonal and communication skills, ability to work across cultures, and a proactive approach to client satisfaction.

Formación

• Solid demonstrable related experience in an IT environment.
• Experience with server and network troubleshooting and installation tasks.
• Good interpersonal and communication skills, able to work across cultures.

Responsabilidades

• Provides basic equipment setup and configuration at client sites.
• Collaborates with engineering team to install and test software/hardware.
• Maintains servers and network hardware; diagnoses and troubleshoots hardware failures.
• Provides telephonic, remote, and on-site support to clients; may act as informal team leader.
• Keeps logs of repairs and performs routine server/network maintenance.
• Ensures hardware and software installed on client sites and tests installations.
• Escalates unresolved issues when appropriate and supports client engagement.

Conocimientos

IT support

Customer service

Troubleshooting

Teamwork

Communication skills

Educación

High school diploma or equivalent

Herramientas

Active Directory

Windows Server

Descripción del empleo

NTT DATA is seeking a Skilled Services Technician to provide hands-on IT support at client sites in the UAE. You will perform basic equipment setup, install and test software/hardware, and maintain servers and network hardware while working closely with the engineering team to resolve issues and ensure high-quality service.

The role requires strong interpersonal and communication skills, ability to work across cultures, and a proactive approach to client satisfaction.