On-Site IT Support Engineer — O365, Intune & Firewalls

IBT: No. 1 Outsourcing Company in Middle East; Abu Dhabi; On-site; AED 81,000 - 97,000; Full time

Job summary

IBT: No. 1 Outsourcing Company in Middle East is seeking a hands-on IT Support Specialist to deliver on-site end-user support in Abu Dhabi. You will work with engineers to resolve tickets by visiting client sites and ensure smooth operation of Windows OS, MS Office, and cloud services.

Applicants should be proficient with Windows Server administration, Active Directory, and network basics, including VPNs and firewall concepts. Experience with SharePoint, OneDrive, and backups is a plus.

Qualifications

• Experience in end-user support onsite and on-site ticket resolution.
• Experience with MS Windows 10/11, Windows Server 2012-2022.
• Familiarity with O365, SharePoint, OneDrive, and Cloud services.

Responsibilities

• Visit client sites to resolve tickets and provide end-user support.
• Troubleshoot MS Outlook, email issues and Office 365 management.
• Install/configure and troubleshoot printers, network devices and VPNs.

Skills

Windows server administration

Active Directory

Office 365 / Exchange / Outlook

SharePoint / OneDrive

Networking basics (LAN/WAN)

VPN / Firewalls management

Backup technologies

Virtualization (Hyper-V)

Printer setup & troubleshooting

Tools

Veeam

Acronis

QNAP NAS

Job description

IBT: No. 1 Outsourcing Company in Middle East is seeking a hands-on IT Support Specialist to deliver on-site end-user support in Abu Dhabi. You will work with engineers to resolve tickets by visiting client sites and ensure smooth operation of Windows OS, MS Office, and cloud services.

Applicants should be proficient with Windows Server administration, Active Directory, and network basics, including VPNs and firewall concepts. Experience with SharePoint, OneDrive, and backups is a plus.