On-Call Concierge: VIP Guest Services Expert

Hilton. For The Stay; United Arab Emirates; On-site; AED 129,000 - 220,000; Full time

Job summary

Hilton is seeking a Concierge (On Call) to assist guests with a wide range of services during their stay at Waldorf Astoria Las Vegas. The role centers on delivering outstanding guest service, providing information about the hotel and local area, and supporting guests with requests to ensure a seamless experience.

You will handle inquiries, coordinate bookings for dining, activities, and transportation, and respond promptly to guest needs with professionalism and warmth.

Qualifications

• Excellent guest service and communication skills.
• Ability to handle guest requests, bookings and referrals.

Responsibilities

• Provide information, recommendations and booking services for guest inquiries.
• Process and deliver messages for guests.
• Arrange and confirm recreation, dining and transportation options for guests.
• Respond to special requests and resolve issues in a timely manner.

Skills

Hospitality

Communication

Teamwork

Job description

Hilton is seeking a Concierge (On Call) to assist guests with a wide range of services during their stay at Waldorf Astoria Las Vegas. The role centers on delivering outstanding guest service, providing information about the hotel and local area, and supporting guests with requests to ensure a seamless experience.

You will handle inquiries, coordinate bookings for dining, activities, and transportation, and respond promptly to guest needs with professionalism and warmth.