Omnichannel Service Designer – Banking & Finance

AlFuttaim; Dubai; On-site; AED 200,880 - 290,160; Full time

Benefits offered by this job

Competitive compensation

Long-term career growth

Job summary

AlFuttaim in Dubai is hiring a Service Designer to enhance end-to-end customer experiences in banking and automotive finance. This role involves creating innovative service blueprints and ensuring seamless omnichannel journeys. You will collaborate with various teams to translate customer insights into effective design solutions.

The ideal candidate will have a Bachelor's degree and at least four years of relevant experience. Competitive compensation and opportunities for long-term career growth are offered within AlFuttaim Group.

Qualifications

• Minimum 4 years of experience in service design, customer experience, or journey optimization roles.
• Experience within financial services, digital banking, automotive finance, or customer‑centric industries.
• Strong understanding of digital ecosystems and omnichannel customer journeys.

Responsibilities

• Develop comprehensive service blueprints and customer journey maps for banking segments.
• Prototype and validate service concepts using testing methodologies.
• Conduct qualitative and quantitative research to identify customer pain points.

Skills

Service blueprinting and journey mapping

Customer research and insight generation

Design thinking facilitation

Prototyping and validation methods

Digital banking and financial services knowledge

Storytelling and stakeholder communication

Business case development

Cross‑functional collaboration

Data‑driven decision making

Continuous improvement mindset

Education

Bachelor's degree in Design, Business, Human‑Centered Design, or related discipline

Job description

AlFuttaim in Dubai is hiring a Service Designer to enhance end-to-end customer experiences in banking and automotive finance. This role involves creating innovative service blueprints and ensuring seamless omnichannel journeys. You will collaborate with various teams to translate customer insights into effective design solutions.

The ideal candidate will have a Bachelor's degree and at least four years of relevant experience. Competitive compensation and opportunities for long-term career growth are offered within AlFuttaim Group.