Officer – Planning, Assessment and KPI Management

Aue; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

The American University in the Emirates (AUE) invites applications for an Officer – Planning, Assessment and KPI Management to support the Institutional Effectiveness Department in coordinating planning, assessment, and KPI monitoring across the University.

The role focuses on data-informed decision making, tracking performance indicators, and ensuring alignment with strategic goals and accreditation requirements.

Qualifications

• Bachelor's degree in a related field; Master's preferred.
• Minimum 2–5 years in strategic planning, institutional effectiveness, or related field, preferably in higher education.
• Experience with performance measurement systems and accreditation processes is preferred.

Responsibilities

• Assist in implementing, monitoring, and evaluating the University's Strategic Plan.
• Coordinate collection, verification, and analysis of institutional KPIs across units.
• Monitor progress against objectives and prepare periodic performance reports.
• Support development and maintenance of KPI frameworks, targets, and measures.
• Help align operational plans with strategic goals across colleges and departments.
• Coordinate institutional assessment activities and support assessment methodologies.
• Prepare institutional effectiveness and KPI reports for senior leadership.
• Conduct benchmarking studies to support continuous improvement initiatives.
• Assist in gathering data for accreditation and quality assurance purposes.
• Support dashboards and planning tools maintenance.
• Document assessment findings and action plans for continuous improvement.
• Facilitate communication among departments regarding planning and KPI activities.

Skills

Strategic planning

Data analysis

KPI development

Reporting

Stakeholder coordination

Accreditation knowledge

Education

Bachelor's degree in Business Administration or related field

Master's degree preferred

Tools

Power BI

Excel

PowerPoint

Job description

Officer – Planning, Assessment and KPI Management

Position Summary

The American University in the Emirates (AUE) is seeking an Officer – Planning, Assessment and KPI Management to support the Institutional Effectiveness Department in coordinating institutional planning activities, assessment processes, and Key Performance Indicator (KPI) monitoring across the University.

The successful candidate will assist in the implementation and monitoring of the University's strategic plan, institutional effectiveness framework, and assessment initiatives. The role will support data-informed decision-making by tracking performance indicators, preparing reports, coordinating assessment activities, and ensuring alignment between institutional goals, operational plans, and accreditation requirements.

Qualifications & Experience

• Bachelor's Degree in Business Administration, Strategic Planning, Statistics, Data Analytics, Quality Assurance, Education, Public Administration, or a related field from an accredited university. A Master's degree is preferred.
• Minimum of 2–5 years of relevant experience in strategic planning, institutional effectiveness, assessment, quality assurance, performance management, or a related field, preferably within a higher education institution.
• Experience working with performance measurement systems, strategic planning frameworks, and assessment methodologies is preferred.

Skills / Training / Knowledge

• Knowledge of strategic planning and performance management principles.
• Strong analytical and problem-solving skills.
• Experience in KPI development, monitoring, and reporting.
• Excellent quantitative and qualitative assessment skills.
• Strong report writing and presentation skills.
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
• Experience with dashboards, business intelligence tools, and performance management systems is an advantage.
• Ability to coordinate projects and work collaboratively with multiple stakeholders.
• Strong organizational skills and attention to detail.
• Understanding of accreditation, quality assurance, and institutional effectiveness processes in higher education is preferred.

Job Responsibilities

• Assist in the implementation, monitoring, and evaluation of the University's Strategic Plan.
• Coordinate the collection, verification, and analysis of institutional KPIs across academic and administrative units.
• Monitor progress against institutional objectives and strategic initiatives and prepare periodic performance reports.
• Support the development, review, and maintenance of KPI frameworks, targets, and performance measures.
• Assist colleges and departments in aligning operational plans with the University's strategic goals and objectives.
• Coordinate institutional assessment activities and support the implementation of assessment methodologies across the University.
• Prepare institutional effectiveness, assessment, and KPI reports for senior leadership and relevant committees.
• Conduct benchmarking studies and performance analyses to support continuous improvement initiatives.
• Assist in gathering and analyzing data required for accreditation, quality assurance, and institutional reporting purposes.
• Support the development and maintenance of performance dashboards and planning tools.
• Track and document assessment findings, action plans, and continuous improvement initiatives.
• Facilitate communication and collaboration among departments regarding planning, assessment, and KPI-related activities.
• Maintain accurate records and documentation related to strategic planning, assessment, and institutional effectiveness processes.
• Participate in committees, meetings, and special projects related to planning, assessment, and quality assurance.
• Perform any other duties assigned by the Director of Institutional Effectiveness or University management.

About American University in the Emirates (AUE)

The American University in the Emirates (AUE) invites applications from well-qualified candidates for a range of faculty and administrative positions. AUE is located in Dubai International Academic City.

AUE is not just a place of learning but a hub of innovation and growth, where your expertise and aspirations find a welcoming environment.

At AUE, we believe that \"Nothing is Impossible\" is the pathway to success.

AUE comprises seven dynamic colleges: College of Law, College of Education, College of Design, College of Business Administration, College of Media and Mass Communication, College of Engineering and Technology, and College of Security and Strategic Studies. Each college boasts unique strengths and prestigious accreditations, reflecting our commitment to providing a world-\ class education.

The American University in the Emirates is accredited by SACSCOC (Southern Association of Colleges and Schools Commission on Colleges) to award bachelor's and master's degrees.

The American University in the Emirates is officially licensed by the Ministry of Higher Education and Scientific Research in the UAE, and all its academic programs are accredited by the Commission for Academic Accreditation (CAA).

The College of Business Administration is AACSB accredited, while the Bachelor of Computer Science is accredited by ABET. Several programs within the College of Design have also received substantial equivalency recognition from NASAD.