Officer, Digital Onboarding & Commercialization Emiratized Role

Remote DXB; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

First Abu Dhabi Bank (FAB) in Dubai seeks an experienced customer relations professional to manage customer exit requests and retention strategies. You will assess EOSB-related matters and screen financial records from a credit/risk perspective.

You will collaborate with Credit, Collections, Risk, and Operations to identify relationship opportunities and ensure procedural compliance while delivering timely MIS reports.

Qualifications

• Minimum 2 years of experience in a similar role.
• Good negotiation and interpersonal skills.
• Strong understanding of banking products, policies, and systems.
• Ability to perform initial screening of financial records.
• Knowledge of banking systems.

Responsibilities

• Manage customer exit requests and identify retention tools to minimize customer attrition.
• Perform primary screening of customer financial records from a credit and risk perspective.
• Prepare and submit proposals to management for cases involving End of Service Benefits (EOSB).
• Collaborate with Credit, Collections, Risk, and Operations departments to identify relationship potentials.
• Handle operational aspects of the Indemnities department, including batch processing and account earmarking.
• Manage internal and external customer communications to enhance experience.
• Maintain up-to-date MIS tracking and submit weekly/monthly statistical reports.
• Research market offerings to align bank solutions with competitor trends.
• Adhere to Standard Operating Procedures, Policies, and Code of Conduct.

Skills

Negotiation

Interpersonal skills

Banking products knowledge

Banking policies

Banking systems

Financial records screening

Job description

Responsibilities

• Manage customer exit requests and identify retention tools to minimize customer attrition
• Perform primary screening of customer financial records from a credit and risk perspective
• Prepare and submit proposals to management for cases involving End of Service Benefits (EOSB)
• Collaborate with Credit, Collections, Risk, and Operations departments to identify relationship potentials
• Handle operational aspects of the Indemnities department, including batch processing and account earmarking
• Manage internal and external customer communications to enhance experience
• Maintain up-to-date MIS tracking and submit weekly/monthly statistical reports
• Research market offerings to align bank solutions with competitor trends
• Adhere to Standard Operating Procedures, Policies, and Code of Conduct

Requirements

• Minimum of 2 years of experience in a similar role
• Good negotiation and interpersonal skills
• Strong understanding of banking products, policies, and systems
• Ability to perform initial screening of financial records
• Knowledge of banking systems

About the Company

First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions, offering a comprehensive range of personal and private banking services.