Officer, Credit Operations.Retail Ops - Lending Ops - UnSecured Loans.Operations Group

Mashreq; United Arab Emirates; On-site; AED 110,000 - 190,000; Full time

Job summary

Mashreq is seeking an Operations professional to manage mortgage registrations, settlements, and releases through government and regulatory platforms, ensuring timely fulfillment of customer requests and compliance with bank policies.

The role supports MIS reporting, risk and control monitoring, audits, and ongoing process improvements, including digital transformation initiatives to enhance operational efficiency and elevate customer experience in Retail Credit Operations.

Job description

The role manages mortgage registrations, settlements, and mortgage releases through government and regulatory platforms, ensuring smooth execution of customer requests and adherence to bank and regulatory requirements. Additionally, the officer supports MIS reporting, risk and control monitoring, audit requirements, process improvements, and digital transformation initiatives aimed at enhancing operational efficiency and customer experience.
Given the complexity of retail lending operations, regulatory obligations, and increasing digitization efforts, this role is essential for maintaining operational excellence, risk management, and customer satisfaction within Retail Credit Operations