Specialist, Retail Credit Operations

Tanqeeb; Sharjah; On-site; AED 67,000 - 112,000; Full time

Job summary

Tanqeeb in the United Arab Emirates seeks a diligent Credit Operations Officer to support daily loan processing for Retail and Mortgage portfolios.

You will uphold service standards, implement improvements from customer feedback, ensure compliance, and assist with risk controls and documentation.

Ideal candidates hold a Diploma or Bachelor's in Commerce/Finance/Banking with 0–2 years in Credit Operations and strong interpersonal skills.

Qualifications

• Diploma or Bachelor’s Degree in Commerce/ Finance/Banking or equivalent
• 0 – 2 years practical experience in in Credit Operations
• Good inter-personal and communication skills.

Responsibilities

• Day to day processing / delivery of loans Transactions and after sales activities ( Retail & Mortgage) with the primary purpose of meeting agreed service standards and maximising productivity of the team
• Responsible for Service Deliverability and adapting improvement / changes in line with the market / customer’s feedback for ensuring customer satisfaction
• Compliance of statutes and internal operational procedures for effective transaction control
• Adhere to parameters for Risk assessment and control functions for smooth & risk-free processing in operating environment
• Provide appropriate reliving duties and support for others within the department
• Filing of original loan documents

Skills

Customer service

Banking operations

Communication

Education

Diploma/Bachelor in Commerce/Finance/Banking

Job description

• To carry out all the functions related Loans in accordance with the policy and procedure set by the bank.

• Display UAB values of Integrity, Customer focus, Competence, Consistency and Courteousness

• Timely reporting to concerned parties on all Operational Risk, Fraud and AML issues.

• Risk Management obligation is the systematic application of management policies, procedures and practices to the tasks of identifying, analyzing, evaluating, treating and monitoring risk.This helps to mitigate risks to acceptable levels of management.

Principal Accountabilities:

• Day to day processing / delivery of loans Transactions and after sales activities ( Retail & Mortgage) with the primary purpose of meeting agreed service standards and maximising productivity of the team

• Responsible for Service Deliverability and adapting improvement / changes in line with the market / customer’s feedback for ensuring customer satisfaction

• Compliance of statutes and internal operational procedures for effective transaction control

• Adhere to parameters for Risk assessment and control functions for smooth & risk-free processing in operating environment

• Provide appropriate reliving duties and support for others within the department

• Filing of original loan documents

Desired Candidate Profile

• Diploma or Bachelor’s Degree in Commerce/ Finance/Banking or equivalent

• 0 – 2 years practical experience in in Credit Operations

• Good inter-personal and communication skills.