Office Operations & IT Support Lead

BitGo Inc.; Dubai; On-site; AED 120,000 - 240,000; Full time

Job summary

BitGo Inc. is seeking an experienced Office Operations and IT Support professional in Dubai to streamline daily administration, coordinate supplies, lunch programs, and vendor services. You will partner with HR and leadership on perks, greet visitors, and ensure safety compliance.

You will also handle first-line IT tasks, onboarding/offboarding, asset tracking, and coordination with external IT vendors. The role combines facilities, operations, and business support in a dynamic office

Qualifications

• 5+ years of relevant office operations, facilities or workplace management experience.
• Basic IT support experience in a professional environment.
• Familiarity with macOS and common workplace tools and platforms.
• Experience working with property management teams.
• Strong customer service and hospitality mindset.
• Detail oriented problem solver with strong organizational and documentation skills.
• Strong project management skills.
• Ability to work autonomously while collaborating effectively with cross functional teams.
• Comfortable communicating with and supporting leadership stakeholder.
• Innovative mindset with enthusiasm for new ideas and technologies.

Responsibilities

• Manage all administrative and general office needs.
• Order and stock supplies and snacks.
• Manage the lunch program to support daily workplace needs.
• Oversee local vendors and contractors and ensure service levels are maintained.
• Serve as the primary contact between the company and building management and ensure all facility needs are met.
• Partner with Executive Assistants and leadership on event planning including social events external events holiday celebrations and offsite retreats.
• Work closely with HR and People Operations on local perks and benefits programs.
• Greet visitors and provide a warm and professional experience.
• Ensure compliance with workplace safety requirements.
• Promote a positive office culture and foster engagement and collaboration.
• Support AV setup and meeting room functionality.
• Serve as first line IT support for staff including hardware software WiFi printers email and video conferencing tools.
• Handle employee onboarding and offboarding IT setup including account provisioning permissions device setup and equipment collection.
• Maintain IT asset inventory and track company devices and equipment.
• Coordinate with external IT vendors or MSPs and elevate complex technical issues as needed.
• Support basic security practices including MFA setup access control and device encryption.
• Maintain IT documentation and simple troubleshooting guides.
• Provide basic macOS troubleshooting and hands on technical support.
• Prepare payment instructions for approval and maintain supporting documentation for reconciliation with Finance.
• Retrieve corporate records invoices and bank documentation in support of statutory audit and regulatory requests.
• Serve as primary liaison with the corporate secretary on statutory filings DWTC lodgements board and shareholder resolutions and register officer changes.

Skills

Office operations

IT basics

macOS familiarity

Vendor management

Customer service

Project management

Autonomy & collaboration

Leadership communication

Innovative mindset

Tools

macOS

Job description

BitGo Inc. is seeking an experienced Office Operations and IT Support professional in Dubai to streamline daily administration, coordinate supplies, lunch programs, and vendor services. You will partner with HR and leadership on perks, greet visitors, and ensure safety compliance.

You will also handle first-line IT tasks, onboarding/offboarding, asset tracking, and coordination with external IT vendors. The role combines facilities, operations, and business support in a dynamic office