Dubai Office & IT Operations Lead (Onsite)

Wwshemi; Dubai; On-site; AED 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Visa sponsorship

Stock options

Bonus program

Job summary

BitGo is seeking an energetic, detail-oriented professional to lead office operations while providing light IT support for our Dubai office. This is a fully onsite role that blends workplace experience, facilities management and first-line technical support to create a world-class workplace.

The ideal candidate has 5+ years in office operations, is customer-service oriented and comfortable coordinating with leadership on events, vendors, and IT setups in a regulated, global fintech environment.

Qualifications

• 5+ years of relevant office operations, facilities or workplace management experience
• Basic IT support experience in a professional environment
• Familiarity with macOS and common workplace tools and platforms
• Experience working with property management teams
• Strong customer service and hospitality mindset
• Detail oriented problem solver with strong organizational and documentation skills
• Ability to work autonomously while collaborating effectively with cross functional teams
• Comfortable communicating with and supporting leadership stakeholder
• Innovative mindset with enthusiasm for new ideas and technologies

Responsibilities

• Office Operations and Workplace Experience: Manage all administrative and general office needs
• Order and stock supplies and snacks and manage the lunch program to support daily workplace needs
• Oversee local vendors and contractors and ensure service levels are maintained
• Serve as the primary contact between the company and building management and ensure all facility needs are met
• Partner with Executive Assistants and leadership on event planning
• Work closely with HR on local perks and benefits programs
• Greet visitors and provide a warm and professional experience
• Ensure compliance with workplace safety requirements
• Promote a positive office culture and foster engagement and collaboration
• Support AV setup and meeting room functionality
• IT Support: Serve as first line IT support for staff including hardware, software, WiFi, printers, email and video conferencing tools
• Handle employee onboarding and offboarding IT setup including account provisioning, permissions, device setup and equipment collection
• Maintain IT asset inventory and track company devices and equipment
• Coordinate with external IT vendors or MSPs and escalated complex technical issues as needed
• Support basic security practices including MFA setup, access control and device encryption
• Maintain IT documentation and simple troubleshooting guides
• Provide basic macOS troubleshooting and hands on technical support
• Business Operations: Prepare payment Instructions and maintain supporting documentation for reconciliation with Finance
• Retrieve corporate records, invoices, and bank documentation for statutory audits and requests
• Serve as primary liaison with corporate secretary on filings, DWTC lodgements, resolutions and changes

Skills

Office operations

Facilities management

IT support basics

Vendor management

Customer service

Tools

macOS

MS Office

Video conferencing

IT asset inventory

Job description

BitGo is seeking an energetic, detail-oriented professional to lead office operations while providing light IT support for our Dubai office. This is a fully onsite role that blends workplace experience, facilities management and first-line technical support to create a world-class workplace.

The ideal candidate has 5+ years in office operations, is customer-service oriented and comfortable coordinating with leadership on events, vendors, and IT setups in a regulated, global fintech environment.