Office Manager – Operations & Customer Service

Black Pearl Consult; Dubai; On-site; AED 111,600 - 167,400; Full time

Job summary

Black Pearl Consult is seeking an experienced Office Manager in Dubai to oversee daily operations and manage teams effectively. This role demands excellent organizational skills and the ability to multitask in a high-paced environment. Ideal candidates will have a background in hospitality, especially in front office management. The position offers a dynamic work atmosphere and requires flexibility in working hours to align with business operations.

Qualifications

• Proven experience in Office Management / Operations / Front Office Management.
• Strong ability to multitask and manage multiple priorities.
• Excellent organizational and coordination skills.

Responsibilities

• Oversee and manage day‑to‑day office operations.
• Lead and support the customer service team ensuring high service standards.
• Monitor team activities, workflows, and overall productivity.

Skills

Office Management

Customer Service

Multitasking

Interpersonal Skills

Team Management

Education

Bachelor or Master’s degree in a related field

Tools

Google Sheets

Job description

We are currently recruiting for an Office Manager on behalf of a growing and dynamic organization based in Jumeirah Lake Towers (JLT), Dubai. This role is ideal for a highly organized professional who can oversee daily operations, manage teams, and ensure a seamless customer experience in a fast-paced environment.

This position will act as a key operational support and second‑in‑command working closely with leadership to drive efficiency across the business.

Key Responsibilities

• Oversee and manage day‑to‑day office operations
• Lead and support the customer service team ensuring high service standards
• Monitor team activities, workflows, and overall productivity
• Handle basic accounting tasks such as invoice tracking and documentation
• Support account management functions when required
• Coordinate across multiple teams including customer service, KYC admin, and support functions
• Maintain and manage data across multiple platforms and databases (e.g., Google Sheets, internal systems)
• Ensure smooth communication between onsite and remote teams
• Proactively identify operational gaps and drive improvements

Requirements

• Proven experience in Office Management / Operations / Front Office Management
• Background in hospitality (e.g., Front Office Manager) is highly preferred
• Strong ability to multitask and manage multiple priorities simultaneously
• Confident working in a high‑visibility open office environment
• Excellent organizational and coordination skills
• Comfortable using AI tools and multiple digital platforms
• Strong interpersonal and team management capabilities

Working Conditions

• Location: Dubai JLT
• Working Hours: Typically 10:00 AM – 7:00 PM (flexibility required based on operations)

Required Education

Bachelor or Master’s degree in a related field