Ocean Freight Import Specialist - Customer & Compliance Focus

DHL Global Forwarding; Dubai; On-site; AED 201,000 - 312,000; Full time

Job summary

DHL Global Forwarding in Dubai is seeking an Ocean Freight Import Specialist to manage shipment execution, coordinate documentation, and serve as the primary contact for customers. You will ensure service commitments and profitability through accurate routing and invoicing while maintaining compliance.

The role emphasizes collaboration with internal teams, handling regulatory procedures, and supporting optimization of ocean imports.

Qualifications

• Vocational/Specialized/Technical/Certification
• Less than 2 years of experience in freight operations or related field

Responsibilities

• Administer shipment activities including receipt of customer booking, documentation and related transport
• Act as primary customer contact for shipment information, exceptions, complaints and claims
• Support routing, invoicing and profitability of the file while ensuring service commitments
• Perform regulatory compliance procedures for shipments and locations
• Maintain relationships with clients and identify upsell opportunities to support retention
• Assist in day-to-day ocean freight operations and optimize processes with the TMS

Skills

Ocean Freight

Import

Customer Service

Documentation

Job description

DHL Global Forwarding in Dubai is seeking an Ocean Freight Import Specialist to manage shipment execution, coordinate documentation, and serve as the primary contact for customers. You will ensure service commitments and profitability through accurate routing and invoicing while maintaining compliance.

The role emphasizes collaboration with internal teams, handling regulatory procedures, and supporting optimization of ocean imports.