Ocean Freight Import Specialist

DHL; Abu Dhabi; On-site; Confidential; Full time

Benefits offered by this job

Global exposure

Career development opportunities

Competitive salary

Job summary

DHL Global Forwarding is seeking an Ocean Freight Import Specialist in Dubai, UAE. You will handle shipment administration, customer communication, and regulatory compliance while supporting invoicing and profitability efforts.

The role suits candidates with vocational or technical logistics training and less than two years’ experience, offering growth within a global logistics leader and a competitive salary package.

Qualifications

• Vocational or technical certification related to logistics.
• Less than 2 years of experience in Ocean Freight or logistics.

Responsibilities

• Administer shipment activities including booking, documentation, and related local and international transport.
• Act as Customer first point of contact for shipment information, exception / complaint management and claims.
• Support shipment routing and assignment to ensure customer service commitments and profitability, while preparing invoices and supporting documentation.
• Execute necessary regulatory compliance procedures relating to shipments.
• Maintain relationships with existing clients and pursue upsell opportunities to improve customer retention.
• Study and resolve day-to-day delivery issues and contribute to best practices for Ocean Freight Operations.
• Support performance monitoring of suppliers and propose corrective actions.
• Participate in PDs and GEMBA activities and share improvement ideas.

Job description

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who moves mountains even across oceans? You do.. - DHL Global Forwarding has an opening for an Ocean Freight Import Specialist in Dubai, United Arab Emirates. The Ocean Freight Specialist supports shipment execution activities and acts as a key contact for customers. The role ensures service commitments are met, customer expectations are managed, and operational processes are executed efficiently. The Specialist contributes to profitability through accurate routing, documentation, and invoicing, while maintaining compliance and supporting issue resolution.

Join us in connecting people and improving lives!

In this Ocean Freight Import Specialist position

• Administer shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport
• Act as Customer first point of contact for shipment information, exception / complaint management and claims
• Support shipment routing and assignment to ensure customer service commitments are in line with the service promise and profit maximized, while also preparing accurate invoices and supporting documentation, and addressing invoice disputes. Own the profitability of the file.
• Execute necessary regulatory compliance procedures relating to commodity and locations for shipments
• Maintain close business relationship with existing clients, identify potential upsell opportunities and achieve a desired level of customer retention
• Study and resolve issues in day-to-day delivery and contribute to best practices for Ocean Freight Operations focusing on increasing effectiveness and efficiency with the use of the transportation management system.
• Support performance monitoring of suppliers and propose corrective actions.
• Participate in PDs and GEMBA activities and share improvement ideas proactively

Other Areas in Ocean Freight Operations:

• Assist in transport order creation and/or confirmation, booking optimization, and document preparation.
• Update Customs shipment information and physical status, resolve customer issues and incidents

Stakeholders

• Support and interact primarily with colleagues of own team
• Communicate information that requires little explanation or interpretation
• Address task-related issues appropriately to maintain work relationships

Now, here is what we need from you!

• Vocational/Specialized/Technical/Certification
• less than 2 years

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of DHL Group, the world's leading logistics provider with operations in over 220 countries.

Our Vision:

The Logistics Company for the World.

Our Mission:

Excellence. Simply Delivered.

Our Purpose:

Connecting People, improving lives.

Our Values:

Respect & Results

Our Goals:

Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.