Network Security L2 Support Engineer | 7–10 Years Experience | Abu Dhabi, UAE

Mindpool Technologies Limited; United Arab Emirates; On-site; AED 167,000 - 257,000; Full time

Job summary

Mindpool Technologies Limited in Abu Dhabi seeks an experienced Network Security L2 Support Engineer to join a technical team. The role targets 7–10 years in enterprise networking and security with Cisco routing/switching expertise.

You will handle L2 incidents, perform configurations, troubleshoot FortiGate firewall environments, and coordinate with vendors for issue resolution. UAE-based face-to-face interview is required.

Qualifications

• 7–10 years of professional experience in network support or related roles.
• Strong knowledge of Cisco routing and switching.
• Experience with LAN/WAN/WLAN, VLANs, STP, OSPF, and BGP.
• Experience with enterprise firewall technologies (FortiGate).
• Knowledge of NAT, ACLs, IPsec and VPNs.
• Familiarity with ITSM processes and ServiceNow is a plus.
• CCNA/CCNP and Fortinet certifications are advantageous.

Responsibilities

• Independently handle L2 network incidents and security incidents.
• Configure and troubleshoot across enterprise LAN/WAN/WLAN environments.
• Troubleshoot Cisco routing/switching infrastructure.
• Manage NAT, ACLs, IPsec and remote access VPN technologies.
• Coordinate with vendors/ISPs for issue resolution and changes.
• Support network upgrades and migration activities.
• Perform root cause analysis for recurring issues.

Skills

Cisco Routing & Switching

LAN/WAN/WLAN

VLAN/STP/OSPF/BGP

NAT/ACLs/IPsec/VPN

Network Monitoring Tools

Incident/Change Management

ITSM (ServiceNow)

Education

CCNA certification (preferred)

CCNP certification (advantageous)

Fortinet certifications (advantageous)

Tools

FortiGate

Job description

Location

Abu Dhabi, United Arab Emirates

Job Category

• Information Technology (IT) & Software
• Engineering & Technical
• Telecommunications
• Others / Miscellaneous

Job Overview

We are seeking an experienced Network Security L2 Support Engineer to join a technical team in Abu Dhabi. The role is suited to professionals with 7–10 years of experience in enterprise networking and network security, with strong expertise in Cisco routing and switching, LAN/WAN/WLAN environments, enterprise firewalls, VPN technologies, and network troubleshooting.

The successful candidate will be responsible for independently handling L2 network incidents, configurations, troubleshooting, approved changes, root cause analysis, vendor and ISP coordination, upgrades, and migration activities. This position offers opportunities for continued career growth, professional development, technical upskilling, and certification in networking and network security.

Candidates must be available for a face-to-face interview in the UAE. Exposure to ITSM processes and ServiceNow will be beneficial for professionals seeking to develop their expertise in enterprise network operations and security support.

Key Responsibilities

• Independently handle L2 network and security incidents.
• Perform network configuration and troubleshooting across enterprise environments.
• Troubleshoot Cisco routing and switching infrastructure.
• Manage and troubleshoot LAN, WAN, WLAN, VLAN, STP, OSPF, and BGP environments.
• Support and troubleshoot enterprise firewalls, preferably FortiGate.
• Manage NAT, ACLs, IPsec, and remote access VPN technologies.
• Troubleshoot WAN and ISP-related connectivity issues.
• Use network monitoring and troubleshooting tools to identify and resolve issues.
• Participate in Incident, Problem, and Change Management processes.
• Perform approved network changes and configurations.
• Conduct root cause analysis (RCA) for recurring or complex network incidents.
• Coordinate with vendors and ISPs for technical issue resolution.
• Support network upgrades and migration activities.
• Maintain effective communication with internal teams and external technical stakeholders.
• Follow established ITSM and operational procedures.

Requirements & Qualifications

• 7–10 years of professional experience in network support, network security, or related infrastructure roles.
• Strong knowledge of Cisco Routing and Switching.
• Hands-on understanding of LAN/WAN/WLAN technologies.
• Strong knowledge of VLAN, STP, OSPF, and BGP.
• Experience with enterprise firewall technologies, preferably FortiGate.
• Knowledge of NAT, ACLs, IPsec, and Remote Access VPN.
• Experience troubleshooting WAN and ISP connectivity.
• Familiarity with network monitoring and troubleshooting tools.
• Understanding of Incident, Problem, and Change Management.
• ServiceNow or ITSM exposure is preferred.
• CCNA certification is preferred.
• CCNP and Fortinet certifications are advantageous.
• Strong troubleshooting, analytical, communication, and problem-solving skills.
• Ability to independently manage L2 network incidents and technical issues.
• Must be available for a face-to-face interview in the UAE.

Salary, Benefits & Career Growth

The job description does not specify a salary or compensation package.

The role provides an opportunity for career growth and professional development in enterprise networking and network security. Candidates can further strengthen their technical profile through hands-on exposure to Cisco networking, FortiGate security solutions, VPN technologies, network upgrades, migrations, ITSM processes, and advanced industry certifications such as CCNP and Fortinet certifications.