Multilingual Ambulance Dispatcher — French/Arabic/English

A R T Ambulance Services L.L.C.; Dubai; On-site; AED 67,000 - 112,000; Full time

Benefits offered by this job

Competitive salary

Visa sponsorship

Medical insurance

Annual leave

End-of-service gratuity

Career development

Multilingual environment

Job summary

ART Ambulance Services L.L.C. in Dubai seeks a Dispatcher / Call Taker / Call Centre Operative to join our 24/7 operations.

You will be the first contact for patients, hospitals and partners, coordinating ambulance crews and handling international requests. This full-time role requires fluency in French, Arabic and English, and the ability to work day and night shifts with precision and calm under pressure.

Qualifications

• Fluent French, Arabic and English in speech and writing.
• Minimum 2 years' experience in dispatch or call centre.
• Ability to work independently and take ownership of client requests.
• Experience with staff scheduling and rostering.
• Strong computer skills including email and Office/Google tools.
• Calm under pressure and able to multitask in a fast-paced environment.
• Excellent communication and organisational skills.
• Fully available for rotating day and night shifts on weekdays, weekends and public holidays.

Responsibilities

• Answer incoming calls, emails and messages professionally in French, Arabic and English.
• Take booking details accurately, including patient condition, pickup and destination, timings, and required equipment and crew level.
• Assign and dispatch crews and vehicles, and track their status in real time.
• Handle client requests for all ART services from start to finish, including international medical escorts and repatriations; prepare quotes and follow up until completion.
• Coordinate with hospitals, clinics, insurers, assistance companies, event clients and international partners, including French-speaking clients and partners.
• Schedule staff by building and maintaining shift rosters, covering absences and last-minute changes, ensuring staffing for every job and standby.
• Solve operational problems on the spot, escalate only when needed.
• Keep the dispatch system, rosters and trip records up to date.
• Provide clear ETA and job status updates to clients and patients’ families.
• Support the operations team with administration as needed.

Skills

Fluent French

Fluent Arabic

Fluent English

2+ years experience

CRM & dispatch software

Staff rostering

Calm under pressure

Multitasking

Tools

Zoho CRM

Job description

ART Ambulance Services L.L.C. in Dubai seeks a Dispatcher / Call Taker / Call Centre Operative to join our 24/7 operations.

You will be the first contact for patients, hospitals and partners, coordinating ambulance crews and handling international requests. This full-time role requires fluency in French, Arabic and English, and the ability to work day and night shifts with precision and calm under pressure.