Dispatcher / Call Taker / Call Centre Operative

A R T Ambulance Services L.L.C.

Dubai

On-site

AED 67,000 - 112,000

Full time

3 days ago

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Benefits offered by this job

Competitive salary

Visa sponsorship

Medical insurance

Annual leave

End-of-service gratuity

Career development

Multilingual environment

Job summary

ART Ambulance Services L.L.C. in Dubai seeks a Dispatcher / Call Taker / Call Centre Operative to join our 24/7 operations.

You will be the first contact for patients, hospitals and partners, coordinating ambulance crews and handling international requests. This full-time role requires fluency in French, Arabic and English, and the ability to work day and night shifts with precision and calm under pressure.

Qualifications

Fluent French, Arabic and English in speech and writing.
Minimum 2 years' experience in dispatch or call centre.
Ability to work independently and take ownership of client requests.
Experience with staff scheduling and rostering.
Strong computer skills including email and Office/Google tools.
Calm under pressure and able to multitask in a fast-paced environment.
Excellent communication and organisational skills.
Fully available for rotating day and night shifts on weekdays, weekends and public holidays.

Responsibilities

Answer incoming calls, emails and messages professionally in French, Arabic and English.
Take booking details accurately, including patient condition, pickup and destination, timings, and required equipment and crew level.
Assign and dispatch crews and vehicles, and track their status in real time.
Handle client requests for all ART services from start to finish, including international medical escorts and repatriations; prepare quotes and follow up until completion.
Coordinate with hospitals, clinics, insurers, assistance companies, event clients and international partners, including French-speaking clients and partners.
Schedule staff by building and maintaining shift rosters, covering absences and last-minute changes, ensuring staffing for every job and standby.
Solve operational problems on the spot, escalate only when needed.
Keep the dispatch system, rosters and trip records up to date.
Provide clear ETA and job status updates to clients and patients’ families.
Support the operations team with administration as needed.

Skills

Fluent French

Fluent Arabic

Fluent English

2+ years experience

CRM & dispatch software

Staff rostering

Calm under pressure

Multitasking

Tools

Zoho CRM

Job description

A R T Ambulance Services L.L.C. | Full time

Dispatcher / Call Taker / Call Centre Operative

Dubai, United Arab Emirates

ART Ambulance Services L.L.C., based in Dubai, UAE, is a trusted provider of ambulance and pre-hospital care services. As a subsidiary of Ambuce Rescue Team—one of Europe's leading pre-hospital care providers with nearly 50 years of experience—ART Ambulance brings a legacy of excellence and expertise to the UAE.

We specialize in non-emergency patient transport, event medical bystanding, and corporate medical support, ensuring safe and reliable services tailored to meet diverse client needs. Our highly trained professionals, equipped with state-of-the-art medical technology, deliver exceptional care with a focus on patient safety and comfort.

With our parent company's long-standing reputation and proven track record, ART Ambulance is committed to providing high-quality, patient-centered care in Dubai and beyond. We are here to offer reliable and responsive medical services whenever and wherever they are needed.

Job Description

Location: Dubai, UAE
Employment type: Full-time, rotating shifts
Working hours: Day and night shifts on weekdays, weekends and public holidays, according to the operational roster. Shift work is a core part of this role.
Start date: As soon as possible

About ART Ambulance Services

ART Ambulance Services L.L.C. is a DCAS-licensed private ambulance operator based in Dubai and part of the Belgian Ambuce Rescue Team group, which has worked in emergency medical services since 1975. We provide non-emergency patient transport, event medical standby, corporate and industrial site medical cover, and international medical escort services.

Role summary

The dispatcher / call taker is the first point of contact for patients, hospitals, clients and international partners. They dispatch and coordinate ambulance crews, and they also handle client requests across all of ART's services, including our international division. They take ownership of each request from first contact to completion and solve issues independently. They also schedule and coordinate operational staff.

Key responsibilities

Answer incoming calls, emails and messages professionally in French, Arabic and English.
Take booking details accurately, including patient condition, pickup and destination, timings, and required equipment and crew level.
Assign and dispatch crews and vehicles, and track their status in real time.
Handle client requests for all ART services from start to finish, including international medical escorts and repatriations. This includes gathering requirements, preparing information for quotes, and following up until completion.
Coordinate with hospitals, clinics, insurers, assistance companies, event clients and international partners, including French-speaking clients and partners.
Schedule staff by building and maintaining shift rosters, covering absences and last-minute changes, and making sure every job and standby is properly staffed.
Solve operational problems on the spot, and escape only when truly needed.
Keep the dispatch system, rosters and trip records complete and up to date.
Give clients and patients' families clear updates on ETA and job status.
Support the operations team with administration as needed.

Requirements (mandatory)

Fluent French, Arabic and English, both spoken and written.
At least 2 years of experience in dispatch, a call centre, customer service, operations coordination or healthcare coordination.
Able to work independently, take ownership of client requests and make sound decisions without constant supervision.
Experience with, or a strong aptitude for, staff scheduling and rostering.
Good computer skills, including email, Office or Google tools, and dispatch or CRM systems.
Calm under pressure and able to multitask in a fast-paced environment.
Excellent communication and organisational skills, with strong attention to detail.
Fully available for rotating day and night shifts on weekdays, weekends and public holidays.

Preferred

Medical background, such as nurse, paramedic or EMT.
Experience with medical assistance companies, international patient transfers or repatriations.
Additional languages.
Experience in ambulance, EMS, hospital or medical assistance dispatch.
Familiarity with Dubai and UAE geography and healthcare facilities.
BLS / first aid certificate.
Experience with Zoho or a similar CRM or rostering tool.

What we offer