Mortgage Admin & Client Experience Specialist

gpmb; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Galaxy Prime seeks a proactive back-office administrator to support mortgage advisors in Dubai. The role ensures smooth client applications, handles communications, records, and document prep, and assists with reports.

You will serve as the client and visitor contact, providing a professional and welcoming environment. Duties include greeting clients, routing calls, preparing loan submissions, coordinating broker-client-lender communications, and maintaining organized records and schedules.

Qualifications

• Bachelor’s degree in Finance, Accounting, or a related field.
• Minimum of 2 years experience in administrative roles or customer service, preferably within the mortgage or financial sector.
• Minimum of 2 years experience in credit underwriting, mortgage analysis, or financial services.
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal abilities.
• Proficient in Microsoft Office & Zoho Mail.

Responsibilities

• Greet clients, answer inquiries, and direct them to the relevant mortgage advisors.
• Answer and route incoming phone calls, emails, and messages.
• Assist with the preparation and submission of mortgage loan applications.
• Coordinate communication between brokers, clients, and lenders.
• Handle administrative tasks including document collection, filing, and client data entry.
• Manage incoming inquiries and direct them to the appropriate Mortgage Advisor for further assistance.
• Maintain a clean and organized office environment.
• Support the team with market research, client reports, and other required tasks.

Skills

Attention to detail

Organizational skills

Communication skills

Interpersonal abilities

Education

Bachelor’s degree in Finance, Accounting, or a related field

Tools

Microsoft Office

Zoho Mail

Job description

Galaxy Prime seeks a proactive back-office administrator to support mortgage advisors in Dubai. The role ensures smooth client applications, handles communications, records, and document prep, and assists with reports.

You will serve as the client and visitor contact, providing a professional and welcoming environment. Duties include greeting clients, routing calls, preparing loan submissions, coordinating broker-client-lender communications, and maintaining organized records and schedules.