Middle East Service OU Manager | Dubai, United Arab Emirates

Hitachi Energy Ltd.; Dubai; Hybrid; AED 600,000 - 900,000; Full time

Job summary

Hitachi Energy Ltd. in Dubai, UAE, seeks an Operating Unit Manager Service to lead the regional Service strategy and drive growth through countries and Product Groups.

The role focuses on achieving performance targets through strategic planning, financial discipline, and service excellence across the unit. Responsibilities include localizing the Service strategy, building business cases for investments, reconciling diversity to present a unified Service voice, and promoting standardized

Qualifications

• Bachelor’s degree or higher diploma.
• Min 10 years experience in a leadership role.
• Experience in relevant background.
• Strong communication and organizing skills.
• Proficiency in both spoken and written English language is required.

Responsibilities

• Participating with the Hub Service Manager in the creation and roll out of the Service strategy.
• Driving localization and implementation of the Service strategy across the Operating Unit.
• Developing growth initiatives to meet targets and building business cases for investments.
• Establishing financial targets for the unit and reporting progress.
• Leading processes to unify service delivery across countries and units.
• Promoting standard Service platforms and improving delivery processes for efficiency.
• Leading consolidation of functions and identifying hubs to serve across geographies.
• Contributing to risk assessments related to price and quality, and ensuring technical reliability and cost-effective solutions.
• Driving team skills and coaching subordinates, while modeling Hitachi Energy’s values.

Job description

As an Operating Unit Manager Service you will be part of Hitachi Energy business based in Dubai, UAE. You will be Implementing and further developing the BU Service strategy in the Operating Unit. Leading the growth of the Service business through countries and Product Groups to ensure achievement of performance targets.

Your responsibilities:

• Participating with the Hub Service Manager in the creation and roll out of the Service strategy. Driving the localization and implementation of the Service strategy assigned to the Operating Unit by the Hub Service across the countries covered.
• Developing and driving growth initiatives to meet growth targets in line with the Hub Service strategy implementation plan. Building and supporting business cases for investment opportunities.
• Establishing financial targets for the operating unit and reporting progress on strategy implementation across the unit.
• Leading processes to reconcile diversity and synergies to shape one voice for Service to improve the Service Net Promoter
• Scores (NPS) across the unit. Building a sustainable customer approach to ensure overall global client growth and customer satisfaction.
• Ensuring implementation of standard Service platforms across the unit. Promoting synergies and developing Service delivery processes to drive efficiency. Driving operational excellence and continuous improvement of the business. Promoting and sharing experience and leading practices in Service across the countries and unit.
• Responsible for optimizing the Service delivery process. Leading consolidation of functions across the countries where applicable, e.g., training, logistics and spares. Leads in the identification and building of hubs to serve across geographies.
• Contributing to risk assessments related to price and quality. Registering required information into the appropriate customer database. Ensuring technical reliability, safety and cost-effective solutions to satisfy customer’s needs.
• Driving efficiency by ensuring adequate skills for service team members and that the area of responsibility is properly organized and staffed. Coaching the team in formulating plans in developing customer segment expertise. Actively demonstrating one approach and guiding direct and indirect subordinates.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
• Responsible to deliver quarterly financial results (Revenues, profit, Cash) managing a multi-country team of tendering, project management, engineering and customer support. Implementing long term execution strategies and resource planning

Your background

• Bachelor’s degree or high diploma.
• Min 10 years experience in a leadership role
• Experience in relevant background.
• Strong communication and organizing skills.
• Proficiency in both spoken and written English language is required.

Job type Full time

Work arrangement Hybrid

Experience Executive

Job function General Management

Contract Regular

Publication date 2026-09-16

Reference number R0143654

About Hitachi Energy

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission-critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD.