Middle East Service OU Manager

Hitachi Energy; Dubai; On-site; AED 420,000 - 520,000; Full time

Job summary

Hitachi Energy in Dubai, UAE seeks an Operating Unit Manager Service to drive the Service strategy for the unit and lead growth across countries and product groups. You will oversee budgeting, performance targets, and cross-functional initiatives to deliver reliable service and customer satisfaction.

The role requires strong leadership, strategic thinking, and English proficiency, with responsibilities spanning tendering, project management, and global service delivery.

Qualifications

• Minimum 10 years in a leadership role
• Strong communication and organizing skills
• Proficiency in spoken and written English

Responsibilities

• Contribute to and roll out the Service strategy for the Operating Unit
• Drive growth initiatives and build business cases for investment opportunities
• Establish financial targets and report progress across the unit
• Promote one voice for Service and improve Net Promoter Scores
• Ensure implementation of standard Service platforms and drive efficient delivery
• Lead multi-country teams in tendering, project management, engineering and support
• Plan resource allocation and coach teams for service excellence

Skills

Leadership

Communication

English proficiency

Education

Bachelor's degree or higher

Job description

As an Operating Unit Manager Service you will be part of Hitachi Energy business based in Dubai, UAE. You will be Implementing and further developing the BU Service strategy in the Operating Unit. Leading the growth of the Service business through countries and Product Groups to ensure achievement of performance targets.

Your Responsibilities

• Participating with the Hub Service Manager in the creation and roll out of the Service strategy. Driving the localization and implementation of the Service strategy assigned to the Operating Unit by the Hub Service across the countries covered.
• Developing and driving growth initiatives to meet growth targets in line with the Hub Service strategy implementation plan. Building and supporting business cases for investment opportunities.
• Establishing financial targets for the operating unit and reporting progress on strategy implementation across the unit.
• Leading processes to reconcile diversity and synergies to shape one voice for Service to improve the Service Net Promoter
• Scores (NPS) across the unit. Building a sustainable customer approach to ensure overall global client growth and customer satisfaction.
• Ensuring implementation of standard Service platforms across the unit. Promoting synergies and developing Service delivery processes to drive efficiency. Driving operational excellence and continuous improvement of the business. Promoting and sharing experience and leading practices in Service across the countries and unit.
• Responsible for optimizing the Service delivery process. Leading consolidation of functions across the countries where applicable, e.g., training, logistics and spares. Leads in the identification and building of hubs to serve across geographies.
• Contributing to risk assessments related to price and quality. Registering required information into the appropriate customer database. Ensuring technical reliability, safety and cost-effective solutions to satisfy customer’s needs.
• Driving efficiency by ensuring adequate skills for service team members and that the area of responsibility is properly organized and staffed. Coaching the team in formulating plans in developing customer segment expertise. Actively demonstrating one approach and guiding direct and indirect subordinates.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
• Responsible to deliver quarterly financial results (Revenues, profit, Cash) managing a multi-country team of tendering, project management, engineering and customer support. Implementing long term execution strategies and resource planning

Your background

• Bachelor’s degree or high diploma.
• Min 10 years experience in a leadership role
• Experience in relevant background.
• Strong communication and organizing skills.
• Proficiency in both spoken and written English language is required.

Publication date : 2026-09-16