Middle East Service OU Manager

Tanqeeb; Abu Dhabi; On-site; AED 300,000 - 460,000; Full time

Job summary

HITACHI ENERGY L.L.C. in Dubai seeks an Operating Unit Manager Service to develop and drive the BU Service strategy across the unit. You will lead growth, set targets, and ensure customer satisfaction while coordinating with multiple countries and product groups.

The role requires a bachelor’s degree and 10+ years in leadership, with strong English communication and organizational skills for a complex, global service organization.

Qualifications

• Bachelor’s degree or higher in a relevant field.
• Strong leadership and strategic planning abilities.
• Excellent communication and organizational skills.
• Proficient English language written and spoken.

Responsibilities

• Participating with Hub Service Manager to create and roll out the Service strategy for the Operating Unit.
• Developing growth initiatives and business cases for investment opportunities.
• Setting financial targets and reporting progress across the unit.
• Leading standard Service platforms, improving efficiency and service delivery.
• Optimizing service delivery processes and coordinating cross‑country hubs.
• Ensuring safety, cost‑effective solutions, and customer satisfaction.

Skills

Leadership

Communication

Organizing skills

English proficiency

Education

Bachelor’s degree or high diploma

Job description

Job description

Location: Dubai, Dubai Emirate, United Arab Emirates

Company Name: HITACHI ENERGY L.L.C

Profession (Job Category): General Management

Job Schedule: Full time

Remote: No

Job Description: As an Operating Unit Manager Service you will be part of Hitachi Energy business based in Dubai, UAE. You will be Implementing and further developing the BU Service strategy in the Operating Unit. Leading the growth of the Service business through countries and Product Groups to ensure achievement of performance targets.

Your responsibilities

• Participating with the Hub Service Manager in the creation and roll out of the Service strategy. Driving the localization and implementation of the Service strategy assigned to the Operating Unit by the Hub Service across the countries covered.
• Developing and driving growth initiatives to meet growth targets in line with the Hub Service strategy implementation plan. Building and supporting business cases for investment opportunities.
• Establishing financial targets for the operating unit and reporting progress on strategy implementation across the unit.
• Leading processes to reconcile diversity and synergies to shape one voice for Service to improve the Service Net Promoter Scores (NPS) across the unit. Building a sustainable customer approach to ensure overall global client growth and customer satisfaction.
• Ensuring implementation of standard Service platforms across the unit. Promoting synergies and developing Service delivery processes to drive efficiency. Driving operational excellence and continuous improvement of the business. Promoting and sharing experience and leading practices in Service across the countries and unit.
• Responsible for optimizing the Service delivery process. Leading consolidation of functions across the countries where applicable, e.g., training, logistics and spares. Leads in the identification and building of hubs to serve across geographies.
• Contributing to risk assessments related to price and quality. Registering required information into the appropriate customer database. Ensuring technical reliability, safety and cost-effective solutions to satisfy customer’s needs.
• Driving efficiency by ensuring adequate skills for service team members and that the area of responsibility is properly organized and staffed. Coaching the team in formulating plans in developing customer segment expertise. Actively demonstrating one approach and guiding direct and indirect subordinates.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
• Responsible to deliver quarterly financial results (Revenues, profit, Cash) managing a multi-country team of tendering, project management, engineering and customer support. Implementing long term execution strategies and resource planning

Your background

• Bachelor’s degree or high diploma.
• Min 10 years experience in a leadership role
• Experience in relevant background.
• Strong communication and organizing skills.
• Proficiency in both spoken and written English language is required.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.