Member Experience Lead - Premium Fitness Club

Arada; Abu Dhabi; On-site; AED 89,000 - 145,000; Full time

Job summary

Arada's FitnGlam is seeking a customer service professional to lead the member journey in a premium women’s fitness club. You’ll welcome new joiners, build lasting engagement, and ensure outstanding service while meeting business targets in a luxury wellness environment.

The role requires 5+ years in customer service, experience in premium settings, strong communication and multitasking skills, and a member-first mindset with comfort using technology.

Qualifications

• 5+ years of customer service experience, including customer-facing experience in the fitness industry.
• Experience in a premium or luxury service environment.
• Strong communication, organisation and multitasking skills.
• A member-first mindset, confidence with technology and a positive, proactive approach.

Responsibilities

• Lead the member journey, from welcoming new joiners to building long-term engagement and retention.
• Build strong member relationships through personalised communication, regular check-ins and proactive support.
• Manage service desk operations and membership collections, delivering exceptional service and meeting business targets.
• Use member feedback and satisfaction scores to improve the club experience.
• Drive retention initiatives and recommend programmes and services that support members’ fitness goals.
• Collaborate with club teams on events, partnerships and facilities to create a welcoming, connected FitnGlam community.

Skills

Customer service

Premium service

Communication

Organization

Multitasking

Tech literacy

Member-first mindset

Job description

Arada's FitnGlam is seeking a customer service professional to lead the member journey in a premium women’s fitness club. You’ll welcome new joiners, build lasting engagement, and ensure outstanding service while meeting business targets in a luxury wellness environment.

The role requires 5+ years in customer service, experience in premium settings, strong communication and multitasking skills, and a member-first mindset with comfort using technology.