MEA Regional Operations Lead — Client & Process Excellence

Kostiv Cardinal International Law Group; Dubai; On-site; AED 150,000 - 230,000; Full time

Job summary

Kostiv Cardinal International Law Group seeks an experienced Operations Manager to run the Middle East office, ensuring inquiries are answered, clients advanced, and cases progress on time. You will coordinate with senior leadership in Dubai and with international legal teams.

You will oversee daily operations, client pipelines, and staff performance, while maintaining data privacy and professional service standards across UAE and India.

Qualifications

• Bachelor's degree in Business Administration, Management, or related field.
• 5+ years of operations or office management experience, ideally in immigration, legal, consulting, or financial services.
• Fluent in English and Hindi, both spoken and written.
• Currently based in Dubai or willing to relocate to Dubai.
• Proven experience leading teams and managing client-facing operations.
• Strong organizational skills and ability to manage many priorities and deadlines.
• Comfortable with CRM systems, Microsoft Office or Google Workspace, and reporting tools.
• Excellent communication skills and a professional, client-first approach.

Responsibilities

• Oversee daily operations of the Middle East and India office including staff workflows and office administration.
• Manage the full client pipeline from first inquiry to consultation onboarding and case completion.
• Make sure every lead and inquiry is logged assigned and followed up promptly and track conversion rates.
• Coordinate with U.S. attorneys and case teams on document collection deadlines and client updates.
• Supervise, train and support client-facing and administrative staff setting clear targets and reviewing performance.
• Maintain accurate client records and ensure all processes follow firm policies and data privacy standards.
• Work with marketing partners to align campaigns, seminars and events with business goals and measure lead quality.
• Prepare weekly and monthly reports on inquiries, consultations, active cases and team performance.
• Manage relationships with vendors, service providers, and partners in the UAE and India.
• Identify process gaps and put improvements in place to raise efficiency and client satisfaction.
• Represent the firm at client meetings, investor seminars and networking events in the region.

Skills

Operations management

Team leadership

English fluency

Hindi fluency

Client-facing

Communication skills

Multitasking

Data privacy awareness

Education

Bachelor's degree in Business Administration

Tools

CRM software

Microsoft Office

Google Workspace

Reporting tools

Job description

Kostiv Cardinal International Law Group seeks an experienced Operations Manager to run the Middle East office, ensuring inquiries are answered, clients advanced, and cases progress on time. You will coordinate with senior leadership in Dubai and with international legal teams.

You will oversee daily operations, client pipelines, and staff performance, while maintaining data privacy and professional service standards across UAE and India.