MEA Hotel Distribution & Onboarding Specialist

Millennium-Hotels-and-Resorts-Mea; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

The Support & Onboarding Executive will provide operational and technical distribution support to hotels and distribution partners across the MEA region. You will coordinate system setup, connectivity, rate and room mapping, content validation, testing, and channel activation to ensure hotels are fully operational across all relevant distribution channels.

Responsibilities include managing the onboarding and implementation of new properties, coordinating with CRS, PMS, GDS, OTA platforms, and

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, IT, or related field.
• 3-5 years experience in hotel distribution, reservations, revenue, or hotel systems support.
• Knowledge of CRS, PMS, Channel Managers, GDS, and OTA platforms.
• Understanding of room and rate mapping, connectivity, and distribution processes.
• Experience with OPERA PMS and distribution connectivity providers is an advantage.
• Strong Microsoft Office and English communication skills.
• Previous experience with Millennium Hotels & Resorts systems is an advantage.

Responsibilities

• Manage the regional distribution support mailbox and ticketing system.
• Provide first-line support for connectivity, rate and inventory discrepancies, room mapping, and channel activation.
• Coordinate onboarding for new hotel openings and brand conversions.
• Coordinate property setup across CRS, PMS, Channel Managers, GDS, and OTA platforms.
• Maintain onboarding records, trackers, and system configurations; update SOPs.

Skills

Hotel distribution

Reservations & revenue

Systems support

English communication

MS Office

OPERA PMS

GDS & OTA platforms

Education

Bachelor's degree in Hospitality Management

Tools

OPERA PMS

GDS

Channel Managers

OTA platforms

Job description

The Support & Onboarding Executive will provide operational and technical distribution support to hotels and distribution partners across the MEA region. You will coordinate system setup, connectivity, rate and room mapping, content validation, testing, and channel activation to ensure hotels are fully operational across all relevant distribution channels.

Responsibilities include managing the onboarding and implementation of new properties, coordinating with CRS, PMS, GDS, OTA platforms, and