Hotel Distribution & Onboarding Specialist

Millennium Hotels and Resorts MEA; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Millennium Hotels and Resorts MEA is seeking a Support & Onboarding Executive to provide operational and technical distribution support across the MEA region. You will handle onboarding, system implementation, rate and room mapping, content validation, testing and channel activation to keep properties fully operational.

Responsibilities span distribution support, property onboarding, and process improvements, coordinating with hotels, corporate teams, technology providers and partners to resolve

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, IT, or related field.
• 3–5 years of experience in hotel distribution, reservations, revenue, or hotel systems support.
• Knowledge of CRS, PMS, Channel Managers, GDS, and OTA platforms.
• Experience with OPERA PMS and distribution connectivity providers is an advantage.
• Strong Microsoft Office and English communication skills.
• Experience with Millennium Hotels & Resorts systems is an advantage.

Responsibilities

• Manage the regional distribution support mailbox and ticketing system.
• Monitor, prioritize, and follow up on support requests to ensure timely resolution.
• Provide first-line support for connectivity, rate and inventory discrepancies, room mapping, and channel activation.
• Coordinate with hotels, internal teams, technology providers, and distribution partners to resolve issues.
• Escalate unresolved issues and maintain accurate support records and reports.

Skills

Microsoft Office

English communication

Customer service

Education

Bachelor's degree in Hospitality Management

Tools

OPERA PMS

CRS

PMS

GDS

OTA platforms

Channel Managers

Job description

Millennium Hotels and Resorts MEA is seeking a Support & Onboarding Executive to provide operational and technical distribution support across the MEA region. You will handle onboarding, system implementation, rate and room mapping, content validation, testing and channel activation to keep properties fully operational.

Responsibilities span distribution support, property onboarding, and process improvements, coordinating with hotels, corporate teams, technology providers and partners to resolve