MEA CDZ Operations Lead - Process Excellence & Transformation

DHL; Abu Dhabi; On-site; Confidential; Full time

Benefits offered by this job

Global exposure

Competitive salary

Career development

Job summary

DHL Global Forwarding is seeking a Head of CDZ Operations for MEA to lead cross-border CDZ process optimization, training, and performance improvements across the region. You will drive standardization, automation, and quality initiatives while coordinating with regional teams and stakeholders to deliver efficient, compliant operations.

The role focuses on designing and implementing regional programs, managing risks, and guiding staff for audit readiness and continuous improvements within a

Qualifications

• Requires 5 years in Freight Forwarding industry.
• 5 years business process management or finance experience preferred.
• University degree required; professional qualification in logistics/finance is a plus.

Responsibilities

• Review and optimize CDZ operations across MEA.
• Drive process improvements, KPIs and quality standards.
• Lead digital transformation and automation initiatives.
• Develop training, governance, and audit readiness programs.
• Coordinate cross-functional teams across regions.

Skills

Project management

Stakeholder management

Change management

Process improvement

Leadership

Education

University degree

Professional qualification in Logistics/Finance

Job description

DHL Global Forwarding is seeking a Head of CDZ Operations for MEA to lead cross-border CDZ process optimization, training, and performance improvements across the region. You will drive standardization, automation, and quality initiatives while coordinating with regional teams and stakeholders to deliver efficient, compliant operations.

The role focuses on designing and implementing regional programs, managing risks, and guiding staff for audit readiness and continuous improvements within a