MEA CDZ Operations Leader: Drive Process Excellence

DHL Global Forwarding; Dubai; On-site; AED 360,000 - 540,000; Full time

Job summary

DHL Global Forwarding is seeking a Head of CDZ Operations- MEA in Dubai to lead operations optimization, digital transformation, and program management across MEA. You will drive standardized processes, manage cross-functional teams, and implement strategic improvements in customs, quality, and customer service.

The role focuses on developing regional programs, reducing exposures, and ensuring alignment with global guidelines and KPI targets.

Qualifications

• Minimum 5 years in Freight Forwarding industry.
• 5 years in business process management or finance in logistics.
• University degree required.
• Professional qualification in logistics/finance preferred.
• Strong project and program management skills.

Responsibilities

• Review and optimize CDZ operations and regional processes.
• Identify inefficiencies and drive improvement projects.
• Lead AI/automation initiatives to reduce manual work.
• Standardize customs processes across MEA.
• Prepare audit readiness and training programs.
• Monitor performance and report progress.

Skills

Project management

Process optimization

Digital transformation

Change management

Cross-cultural competence

Data analysis

Education

University degree

Logistics/Finance certification

Job description

DHL Global Forwarding is seeking a Head of CDZ Operations- MEA in Dubai to lead operations optimization, digital transformation, and program management across MEA. You will drive standardized processes, manage cross-functional teams, and implement strategic improvements in customs, quality, and customer service.

The role focuses on developing regional programs, reducing exposures, and ensuring alignment with global guidelines and KPI targets.