Luxury Retail L&D Lead: Frontline Training & AI Learning

Confidential Careers; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

Confidential Careers is seeking a Learning and Development Executive to design, deliver, and administer programmes across luxury retail brands. You will support the full learning cycle from needs analysis to content creation, facilitation, LMS administration, analytics and store engagement.

This hands-on role offers exposure across brands and regions, with collaboration to enhance frontline product knowledge, clientelling, service standards, onboarding, leadership, and digital learning using

Qualifications

• 3–5 years of Learning and Development experience in retail environments.
• Hands-on LMS administration and knowledge of ADDIE or Kirkpatrick evaluation methods.
• Ability to design, deliver and analyse programmes across brands and stores.

Responsibilities

• Facilitate classroom and in-store programmes covering retail fundamentals, product knowledge, clientelling, service standards, onboarding and leadership.
• Create training decks, facilitator guides, quick-reference cards, assessments and bite-sized digital learning.
• Administer the group LMS end-to-end: user management, content uploads, learning-path assignment, completion tracking and reporting.

Skills

Instructional design

LMS administration

PowerPoint

Excel

English proficiency

Arabic language

Job description

Confidential Careers is seeking a Learning and Development Executive to design, deliver, and administer programmes across luxury retail brands. You will support the full learning cycle from needs analysis to content creation, facilitation, LMS administration, analytics and store engagement.

This hands-on role offers exposure across brands and regions, with collaboration to enhance frontline product knowledge, clientelling, service standards, onboarding, leadership, and digital learning using