Luxury Retail Field Trainer & Coach

Christian Dior Couture; Dubai; On-site; AED 90,000 - 180,000; Full time

Job summary

A luxury fashion house is seeking a boutique Field Trainer to identify training needs and deliver programs tailored to the boutique's team. This role involves collaborating with managers to implement essential training and development activities. Responsibilities include observing sales associates, providing coaching, and ensuring onboarding for new joiners. The ideal candidate will have experience in customer service, particularly in luxury retail, and a strong commitment to client satisfaction.

Qualifications

• Experience in a customer service field, preferably in Luxury retail.
• Fundamental skills in Training and Development activities.
• Ability to identify and meet internal and external client needs.

Responsibilities

• Define and implement monthly Diorly calendar based on team needs.
• Collaborate with boutique director to structure staff development programs.
• Observe sales team and provide feedback on service standards.
• Deliver training and animate activities for all staff members.
• Monitor training programs based on performance results.

Skills

Customer service experience

Training and Development knowledge

Client needs identification

Computer software proficiency

Job description

A luxury fashion house is seeking a boutique Field Trainer to identify training needs and deliver programs tailored to the boutique's team. This role involves collaborating with managers to implement essential training and development activities. Responsibilities include observing sales associates, providing coaching, and ensuring onboarding for new joiners. The ideal candidate will have experience in customer service, particularly in luxury retail, and a strong commitment to client satisfaction.